Sabrina Cruickshanks
Sydney,NSW
Summary
Ambitious and adaptable professional with a passion for tackling challenges and achieving results. Known for my strong work ethic, excellent communication skills, and ability to thrive in fast-paced environments. Eager to leverage my diverse experiences and thrive to contribute positively to a dynamic team and organization.
Committed to pushing boundaries, expanding skill sets, and driving positive change within dynamic work environments.
Seeking full time, secure employment in Sydney.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
XS Espresso
Glendale, NSW
10.2023 - Current
- Worked effectively in fast-paced environments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Analyzed sales figures and identified areas for improvement.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender and Gaming Attendant
Toronto Diggers Club
Toronto, NSW
05.2023 - 08.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Bartender/Bottle Service Waitress
Noir Sydney
Darlington, NSW
06.2022 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Helped management plan and serve bar menu exceeding customer expectations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
Bartender and Gaming Attendant
The Rose of Australia
Erskineville, NSW
05.2021 - 07.2022
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
Waitress
Casa Nova, Italian Resturant
Toronto, NSW
01.2021 - 03.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Table 1 Espresso
Warners Bay , Nsw
11.2020 - 01.2021
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Allrounder
Doubletake Cafe
Toronto, NSW
07.2020 - 12.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy.
Waitress
Scratchleys
Newcastle, NSW
09.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancy.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Used cash registers and credit card machines to cash out customers.
All Rounder
Another Burger Joint - ABJ
Mount Hutton, NSW
07.2019 - 09.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress/ Front of House
Lake Macquarie Yacht Club
Belmont, NSW
01.2019 - 07.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waitress/ Front of House
Moe's Cafe' Pancake & Grill
Glendale, NSW
09.2018 - 01.2019
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Waitress/ Front of House
Ocean Melody Chinese Restaurant
Toronto, NSW
08.2018 - 01.2019
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Disinfected frequently touched between guests to minimize infection risks.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
Housekeeping
Mercure Resort Hunter Valley Gardens
Hunter Valley, NSW
08.2017 - 01.2018
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Responded to requests from patrons for linens and toiletries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
House Cleaner
Hunter Cleaning Group
07.2016 - 07.2017
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
Education
No Degree - Years 7-9
Mudgee High School
Mudgee, NSWNo Degree - Years 9-12
Singleton High School
Singleton, NSWSkills
- Ability to multitask
- Polite
- Fast Learner
- Strong Eye For Detail
- Great Communication Skills
- Flexible
- High And Great Level Of Customer Service
- Enthusiastic
- Fast Paced
- Reliable
Certification
- Cert 3 & cert 4 in fitness
- Certified Lash Technician
Timeline
Supervisor
XS Espresso
10.2023 - Current
Bartender and Gaming Attendant
Toronto Diggers Club
05.2023 - 08.2023
Bartender/Bottle Service Waitress
Noir Sydney
06.2022 - 01.2023
Bartender and Gaming Attendant
The Rose of Australia
05.2021 - 07.2022
Waitress
Casa Nova, Italian Resturant
01.2021 - 03.2021
Waitress
Table 1 Espresso
11.2020 - 01.2021
Allrounder
Doubletake Cafe
07.2020 - 12.2020
Waitress
Scratchleys
09.2019 - 03.2020
All Rounder
Another Burger Joint - ABJ
07.2019 - 09.2019
Waitress/ Front of House
Lake Macquarie Yacht Club
01.2019 - 07.2019
Waitress/ Front of House
Moe's Cafe' Pancake & Grill
09.2018 - 01.2019
Waitress/ Front of House
Ocean Melody Chinese Restaurant
08.2018 - 01.2019
Housekeeping
Mercure Resort Hunter Valley Gardens
08.2017 - 01.2018
House Cleaner
Hunter Cleaning Group
07.2016 - 07.2017
No Degree - Years 7-9
Mudgee High School
No Degree - Years 9-12
Singleton High School