Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sabrina Daniel

Aintree,VIC

Summary

I am a passionate people person, and I love to work within a busy team environment. I have been fortunate to work across and develop my skills in both face-to-face and phone-based positions, having worked in both hospitality and a call center environment. I’m a strong communicator, and I love to work with people. My key strengths are my interpersonal skills and ability to build strong relationships. I am a highly motivated person with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Lead Station Assistant

METRO
Melbourne, VIC
02.2024 - Current
  • Provide general assistance to passengers boarding train services.
  • Assist passengers to board and disembark from trains safely.
  • Make clear and confident platform announcements over the public announcement system.
  • Oversee station gate lines, and coordinate ticketing barrier operations during peak travel times and/or special events.
  • Assist passengers with the correct use of the MYKI ticketing systems.
  • Answer ticketing, train, and general inquiries.
  • Provide accurate travel information to passengers.
  • Ensure the cleanliness of the station premises, and report any issues to the Station Master.

Retail Assistant

Sunglass Hut
04.2023 - 12.2023
  • Customer Service.
  • Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Succeeding KPIs.
  • Stocking and restocking shelves.
  • Explaining the use and benefits of merchandise to customers.
  • Provided excellent customer service by attending to customer needs in a timely manner.

Customer Service Officer

LeasePLUS
01.2023 - 04.2023
  • Processing and updating customer information into Sales force
  • Working collaboratively within a huge team to achieve company objectives
  • Trained to handle high level customer complaints and escalations

Laborer

TRP Agency
01.2022 - 12.2022
  • Picking and packing with an RF scanner.
  • Record keeping and maintaining a clean area.
  • Inspecting inventory damage and faulty.
  • Being familiar with warehouse terminology and possessing practical skills such as organization and physical stamina.
  • Stacked and arranged products on pallets according to size and weight requirements.

Team Member

McDonalds
01.2020 - 04.2022
  • Running the indoor counter and driver through stations.
  • Worked as cashiers, checked orders, and relayed orders to cooks.
  • Worked in kitchen areas to prepare meals, stock ingredients, and package materials.
  • Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.

Education

High School Diploma -

CRCCS
Caroline Springs, VIC
11-2021

Skills

  • Strong communication skills and attention to detail
  • Previous experience working in both face-to-face and phone-based customer service roles
  • Ability to work autonomously as well as in a team environment
  • Punctual, reliable, and well-presented
  • Strong technical experience and sound computer knowledge
  • Ability to build rapport with customers
  • Basic computer skills
  • Gmail/Outlook
  • Microsoft Excel advanced
  • Problem solving
  • Safety awareness
  • Communication skills
  • Time management
  • Attention to detail

References

Available upon request.

Timeline

Lead Station Assistant

METRO
02.2024 - Current

Retail Assistant

Sunglass Hut
04.2023 - 12.2023

Customer Service Officer

LeasePLUS
01.2023 - 04.2023

Laborer

TRP Agency
01.2022 - 12.2022

Team Member

McDonalds
01.2020 - 04.2022

High School Diploma -

CRCCS

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Sabrina Daniel