Sabrina Hernandez

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Manage phone calls, scheduled appointments, and coordinated meetings for staff and clients.

• Maintained office supplies and equipment, ensuring well-organised and efficient work environment.

• Assisted the accountant with various tasks, including bookkeeping, invoicing, and financial record keeping, gaining hands-on experience in accounting practice.

• Supported administrative tasks such as data entry, document preparation, and correspondence.

• Contributed to daily office operations and provided general support to the office team

• Drive sales through engagement with customers while sharing products knowledge.

• Assist with inventory including receiving and dispatch stocking merchandise.

• Provided personalised assistance to high-end clientele, offering expert product knowledge and styling advice.

• Maintaining to a high standard luxury store presentation standard.

• Exceptional customer service practice.

• Collaborated with the management team to execute exclusive events, bookings and VIP experiences.

• Experienced with high volume calls, assist customers with their needs.

• Contribute towards building new customers and opportunities for the business as well as maintaining existing relationship with loyal and returning customers.

• Generate over 90% of my target during the first month of employment.

• Handled high-value transactions with discretion and professionalism, maintaining confidentiality.

• Exceeded sales targets through a combination of superior customer service and strategic selling techniques.

• Mayor department store retailer all around Chile, Santiago.

• Assisted customers with product inquiries and purchases in a friendly and efficient manner.

• Maintained a clean and organised store environment.

• Operated cash registers and processed transactions accurately.

• Stocked shelves and ensured merchandise displays were visually appealing.

• Helped with inventory management and restocking merchandise.

• Collaborated with team members to achieve sales targets and provide excellent customer service.

• Handled customer inquiries, complaints, and returns with professionalism and empathy, striving to resolve issues to their satisfaction.

• Managed and prioritised tasks effectively in a fast-paced environment, demonstrating adaptability and flexibility to meet changing demands.

• Participated in regular training sessions and team meetings to stay updated on product knowledge and sales techniques.

• Provided exceptional customer service by greeting and assisting customers in a friendly and knowledgeable manner.

• Operating registers (POS) and cash handling.

• Managed a clean and organised store environment.

• Assisted with markdowns, promotions, and seasonal changes in merchandise displays.

• Managed fitting room operations by assisting customers with trying on merchandise, providing customers with queue numbers and managed wait times effectively.

• Restocked shelves and organised merchandise displays.

• Provided personalised assistance to customers via phone calls, accurately interpreting their description of desire products and leaving them in Layby.

• Collaborated with team members to achieve sales targets and ensure smooth store operations.