Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sabrina  Motumanogi

Sabrina Motumanogi

Melton West,VIC

Summary

  • Driven professional with a proven track record in customer service excellence at TNS Call Centre, where I enhanced customer satisfaction and retention through outstanding communication and problem-solving skills. Demonstrated ability to manage high call volumes with a calm demeanor, showcasing exceptional teamwork, and a goal-oriented mindset. Skilled in computer applications and interpersonal relations, consistently achieving high satisfaction ratings.
  • Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
  • Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
  • Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

19
19
years of professional experience

Work History

Customer Service/ Work Experience

Burger King

Pick Packer

Fonterra Brands Tip Top Ltd
02.2013 - 09.2024

Runner Storeperson Operator

Froneri Tip Top Ltd
07.2018 - 07.2024

Call Center Operator

TNS Call Centre
06.2007 - 07.2007
  • Assisted customers by answering questions and responding to inquiries.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
  • Responded to customer requests for products, services, and company information.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved customer retention rates by skillfully resolving complaints and addressing concerns with empathy and professionalism.

Pick Packer

Fonterra Brand Ltd Tip Top
07.2005 - 03.2006

Education

Computing Level 2 & 3 -

Active Institute
Manukau, Auckland
10.2006

McAuley Girls High School
2005

Otahuhu Intermediate School
Otahuhu, Auckland
2000

Panama Primary School
1998

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Fast Learner
  • Problem-Solving
  • Computer Skills
  • Team Collaboration
  • Multitasking and Organization
  • Goal-oriented mindset
  • Interpersonal and Social Skills
  • Attention to Detail
  • Creative and Resourceful
  • Creativity and Innovation
  • Outstanding communication skills
  • Flexible Schedule
  • Client Relationships
  • Professionalism and Etiquette
  • Initiative

Timeline

Runner Storeperson Operator

Froneri Tip Top Ltd
07.2018 - 07.2024

Pick Packer

Fonterra Brands Tip Top Ltd
02.2013 - 09.2024

Call Center Operator

TNS Call Centre
06.2007 - 07.2007

Pick Packer

Fonterra Brand Ltd Tip Top
07.2005 - 03.2006

Customer Service/ Work Experience

Burger King

Computing Level 2 & 3 -

Active Institute

McAuley Girls High School

Otahuhu Intermediate School

Panama Primary School
Sabrina Motumanogi