Sabrina Patel
Summary
I am a highly organised professional with expertise in delivering outstanding customer service, managing high-volume phone calls, and ensuring accurate record-keeping. With a strong work ethic, attention to detail, and a systematic approach to tasks, I ensure efficient and smooth operations while consistently maintaining professionalism and a positive attitude.
Overview
9
9
years of professional experience
Work History
Skill Development Consultant
RAC
11.2021 - Current
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
- Offered personalised feedback to both individual team members and the team as a whole, fostering skill enhancement and improved performance
- Engaged in call monitoring, delivering constructive feedback during phone conversations to empower and support my colleagues and optimising their potential for the benefit of the company
Member Solutions Specialist
RAC
05.2020 - Current
- Consistently met and exceeded Key Performance Indicator (KPI) targets
- Maintaining an exceptional standard of customer service
- Answered and managed incoming calls, providing accurate and timely information to members
- Simultaneously, identified and capitalised on opportunities to promote and sell our products
- Trained in all RAC Insurance Products
- Completed the Dingo's Support Master Class
Senior Travel Insurance Sales Consultant
RAC
06.2019 - 05.2020
- Demonstrated ability to effectively sell travel insurance through various communication channels, including phone, in person interactions, and email
- Provided individual and team feedback to colleagues to encourage skill development and performance
- Recognised for consistently providing exceptional customer service that exceeds expectations
Tourism Sales Consultant
RAC
02.2018 - 06.2019
- Efficiently handled incoming calls, offering precise and prompt information to members while proactively recognising and seizing opportunities to promote and sell our products
Duty Manager
Europcar
02.2016 - 01.2018
- Proven track record of coaching and mentoring new team members, facilitating their seamless integration into the company
- Also, committed to nurturing and upskilling existing team members
- Proficient in turning challenging situations into opportunities for customer satisfaction, thus maintaining the company's reputation for exceptional service
- Proficiently managed staff rosters
Education
Diploma - Tourism
Central Institute of Technology
07.2012
Skills
- Customer service
- Time management
- Inspiring attitude
- Computer proficiency
- Task prioritisation
Timeline
Skill Development Consultant
RAC
11.2021 - Current
Member Solutions Specialist
RAC
05.2020 - Current
Senior Travel Insurance Sales Consultant
RAC
06.2019 - 05.2020
Tourism Sales Consultant
RAC
02.2018 - 06.2019
Duty Manager
Europcar
02.2016 - 01.2018
Diploma - Tourism
Central Institute of Technology
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