Sabrina Smith
Seven Hills,NSW
Overview
8
8
years of professional experience
Work History
Assistant Recovery Consultant
GT Insurance
Parramatta
11.2023 - Current
- Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
- Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case management.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
- Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
Customer Relationship Manager
Credit Corp Group
Parramatta, NSW
01.2022 - 11.2023
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Educated customers about Product or Service options and processed purchases.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Developed and implemented standards for staff to provide consistent service to customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Completed opening and closing functions to meet operational needs.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Childcare Educator
Young Academics Early Learning Centre
Toongabbie, NSW
03.2020 - 01.2022
Receptionist
Wood’s Carpentry
Blacktown, NSW
02.2017 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Sales Manager
Dusk
Macquarie Fields, NSW
04.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Certificate III - Financial Services
Credit Corp
06.2023
Certificate III - Early Childhood Education
Young Academic
01.2021
HSC -
The Hills Sports High School
Seven Hills, NSW11.2015
Skills
- Efficient Service
- Demographic Profiling
- Partnership Management
- Sales Proficiency
- Maintaining Customer Database
- Account Management
- Call Control
- Information Updates
- Team Goals
- Data Entry
- Training Programs
Timeline
Assistant Recovery Consultant
GT Insurance
11.2023 - Current
Customer Relationship Manager
Credit Corp Group
01.2022 - 11.2023
Childcare Educator
Young Academics Early Learning Centre
03.2020 - 01.2022
Receptionist
Wood’s Carpentry
02.2017 - 01.2020
Sales Manager
Dusk
04.2016 - 01.2017
Certificate III - Financial Services
Credit Corp
Certificate III - Early Childhood Education
Young Academic
HSC -
The Hills Sports High School