Sabrina Spasojevic
Summary
Currently working in a fast food restaurant.
Worked in the disability industry for 4 years and also supported the aged during that time. Previous experience in hospitality and the utilities sector as well.
Overview
9
9
years of professional experience
Work History
Team Member
McDonald’s
05.2024 - Current
- Enhancing customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Working different stations and supporting team members to facilitating quick food preparation and delivery.
- Upholding health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Following food safety procedures outlined in company policies, health and sanitation regulations to prevent food contamination.
Water Meter Reader
Skilltech
04.2023 - 07.2023
- Contributed to data accuracy by verifying meter numbers against the number displayed on the phone app software before inputting readings into the centralized database.
- Enhanced operational efficiency by diligently inspecting meters for leaks, defects, and tampering.
- Utilize GPS technology to locate meters accurately and avoid delays.
- Communicating with office personnel when issues arise.
Delivery Driver
Uber eats
03.2023 - 04.2023
- Delivered items to customer doorsteps and business offices.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
After Hours Coordinator
McArthur
12.2021 - 06.2022
- Improved productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Using company software to schedule employees for shifts.
- Maintained up-to-date database of staff and client information.
Disability Support Worker
Programmed Care
11.2021 - 12.2021
- Performed manual handling with transferring clients using a hoist and rolling clients on their bed.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Disability Support Worker
Bedford
10.2021 - 12.2021
- Assisting clients in cooking classes; helping them learn skills in preparing and cooking meals
- Assisting clients with maintaining life skills at home and in the community.
Disability/ Aged Support Worker
Kincare
04.2019 - 11.2021
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Performing manual handling with transferring clients using hoist, transferring clients from sit to stand or chair to chair, rolling clients on bed and assisting with lying to sitting.
- Providing support to children.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Training and mentored support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Administered assessments to identify clients' needs and home environment safety.
- Facilitated orientations.
Disability Support Worker
Total Support Services
08.2018 - 03.2019
- Performing manual handling by transferring clients using hoist, assisting with lying to sitting position and rolling clients on the bed.
- Providing support to children with tasks such as: homework, personal care and activities.
- Mentored young adolescents and adults.
- Provided assistance in daily living activities by feeding, dressing, grooming, showering, toileting and medications.
- Drove clients safely in my own vehicle or company van to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general cleaning.
- Supporting clients with complex needs.
- Respite care.
Delivery Driver
Pizza Hut
01.2018 - 03.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash transactions accurately.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
Team Member
Hot Wok Café
01.2016 - 10.2017
- Operated register and handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Served food and beverages promptly with focused attention to customer needs.
- Cleaned and organized kitchen, dining and service areas.
Waitress
Mirambeena Motel Restaurant
04.2016 - 04.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Processed orders and sent to kitchen employees for preparation.
Education
Skills
- Customer Service
- Working independently or in a team
- Problem-Solving
- Organizational Skills
- Training and mentoring
- Adhering to workplace safety
- Following instructions
- Attention to detail
References
- Andrea Sherratt, Director, McArthur Community Care, 0416113944
- Tracy Tremain, Service Delivery Team Leader at Kincare, 0437494086
- Deanne Baker, Home Services Leader at ECH, 0476826848
Timeline
Team Member
McDonald’s
05.2024 - Current
Water Meter Reader
Skilltech
04.2023 - 07.2023
Delivery Driver
Uber eats
03.2023 - 04.2023
After Hours Coordinator
McArthur
12.2021 - 06.2022
Disability Support Worker
Programmed Care
11.2021 - 12.2021
Disability Support Worker
Bedford
10.2021 - 12.2021
Disability/ Aged Support Worker
Kincare
04.2019 - 11.2021
Disability Support Worker
Total Support Services
08.2018 - 03.2019
Delivery Driver
Pizza Hut
01.2018 - 03.2018
Waitress
Mirambeena Motel Restaurant
04.2016 - 04.2016
Team Member
Hot Wok Café
01.2016 - 10.2017
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