Sabrina Sultana
Bankstown,Australia
Summary
Customer-oriented retail professional skilled in communication and service. Passionate about fashion and committed to enhancing customer experiences. Strong problem-solving abilities and effective multitasking in fast-paced environments contribute to store success and achievement of business goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Makeup Artist
Tafe NSW
Bankstown
12.2017 - Current
- Created diverse makeup looks for various client requests and events.
- Styled clients for various events, enhancing their personal image and confidence.
- Performed makeovers for fashion shows and special events.
- Collaborated with photographers to curate compelling looks for fashion shoots and campaigns.
- Collaborated with photographers for makeup styling during photoshoots and events.
- Consulted with clients to understand their preferences and skin types.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and maintained a clean, organized workspace following industry standards.
- Built strong relationships with clients, ensuring repeat business through personalized service.
Retail customer service
Woolworths
Bankstown
07.2021 - 07.2022
- Implemented strategies for improving customer service delivery standards.
- Analyzed feedback from customers regarding menu items and services provided at events.
- Researched industry trends and best practices related to retail operations and customer service standards.
- Developed strong working relationships with customers by providing excellent customer service.
- Developed training materials for customer service team members on proper handling of escalated calls.
- Trained new employees on product knowledge, customer service, and store policies.
- Managed daily operations of the Customer Service department including scheduling and assigning tasks.
- Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided.
- Provided exceptional customer service throughout each delivery experience.
Retail customer service assistant
Coles
Townhall , NSW
10.2016 - 06.2021
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to maintain store appearance and organization.
- Surpassed sales goals through implementation of successful marketing strategies.
- Trained new staff on customer service protocols and store policies.
- Strong communicator with a dedication to providing exceptional customer service
- Sales focused and results driven
- Motivated by being part of a talented and energetic team
Customer Service Assistant
Fast & Ezy Convenience Store
Bankstown, Australia
01.2015 - 06.2017
- Excellent customer service skills developed through regular contact with customers, especially when solving problems
- Handled cash accurately during transactions.
- Executed efficient recharging of Opal and other phone accounts at point of sale.
- Handled diverse customer interactions, ensuring satisfaction through effective problem resolution.
- Handled customer complaints with patience and professionalism.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Educated customers about promotions and loyalty programs.
- Collaborated with team members to enhance service quality.
- Restocked shelves and ensured product availability for shoppers.
- Monitored inventory levels and reported shortages to management.
- Maintained store cleanliness and organized merchandise displays.
- Maintained up-to-date knowledge of products, services, and promotions to enhance customer service.
Education
Bachelor of Business - Marketing
Curtin University of Technology
Sydney 08.2014 - 06.2016
Engliah Language Programme -
Navitas English College
SydneySkills
- Makeup application techniques
- Familiarity with beauty software
- Fashion and styling expertise
- Client relationship management
- Customer service excellence
- Customer service communication
- Team collaboration
- Prioritization and multitasking
- Problem solving
- Written and verbal communication
Language Development
Academic English Course, Navitas English College, Sydney, NSW, Improved listening, speaking, reading and writing skills, Developed effective test strategies
Attributes
Proficient communication skills developed while working as a customer service assistant, A good listener who also has ability to consult and make decisions, Experienced in working to tight deadlines and to meeting targets, Efficient team worker who can work autonomously or as part of a team
Timeline
Retail customer service
Woolworths
07.2021 - 07.2022
Makeup Artist
Tafe NSW
12.2017 - Current
Retail customer service assistant
Coles
10.2016 - 06.2021
Customer Service Assistant
Fast & Ezy Convenience Store
01.2015 - 06.2017
Bachelor of Business - Marketing
Curtin University of Technology
08.2014 - 06.2016
Engliah Language Programme -
Navitas English College