Sabrina Terles

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
• Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
• Streamlined workflow processes with the implementation of effective diagnostic tools and techniques.
• Increased customer satisfaction by providing timely and accurate technical support for Level 2 inquiries.
• Customer Care service inbound and outbound contact centre, bookings for document shredding and records management bookings

• Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
• Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
• Assisted in planning and executing successful promotional events to boost brand awareness and sales.
• Enhanced customer experience by providing personalized service and addressing individual needs.

• Opening and closing

• Inbound customer service agent, enquires bookings and quotes
• Data entry, telecommunications throughout the company nation wide providing a quality service to customers electronically and voice record, meeting kpi's and incentives for business growth and self improvement.

• Very fast paced, licensed and monitored alcohol serving, RSA & RSG approval, urban music festival and music concert, eftpos and cash handling, re stocking tubs with ice and cans, serving water, cleaning, rsa, cashier, customer service, working under pressure

• - Energetic and friendly atmosphere
• - team encouragement and management support
• - call centre operations and excellent sales skills
• - excellent customer service and experience
• - good communication / talking skills
• - great multi task and computer literate skills
• - basic data entry skills & front of house provisioning
• - Telstra products and services knowledge
• - constant training provided monthly and coaching daily
• - NBN knowledge
• - set roster 9-5:30pm Monday to Friday routine
• - team events, incentives, fun centre competitions, commissions earned.

• Maintained compliance with all OSHA regulations and state requirements for safety and sanitation
• Completed cleaning duty checklists and submitted reports to management
• Mopped and polished facility flooring
• Kept public spaces such as lobbies and hallways spotless for guests and personnel
• Collected and removed waste and recyclables, with strict attention to proper disposal
• Cleaned and polished furniture and fixtures
• Prepared correct cleaning solutions by following specifications for water, detergents and acids
• Minimized trash buildup with daily attention to every receptacle
• Kept building secure during off-hours by consistently locking exits.

• Processed retail orders with speed, accuracy, and friendly service
• Prepared merchandise for sales floor, including tagging items and organizing special promotions
• Promoted products effectively by staying on top of offerings and prices
• Greeted customers and asked open-ended questions to assess needs
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Captured consistent customer sales with friendly, knowledgeable support
• Kept store shelves, racks and bins presentable with frequent resets
• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
• Minimized store thefts through effective monitoring strategies and close customer observation
• Overcame customer objections using powerful product demonstrations
• Verified sales prices and processed cash or credit payments to complete sales
• Drove sales success by building displays and merchandising attractive arrangements
• Recommended merchandise to suit customer budget and preferences
• Completed all tasks promptly and with minimal oversight
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
• Contributed ideas for improving work processes
• Maintained full compliance with legal, health, and safety regulations
• Collaborated with team members to meet daily demands and handle challenging projects.

• Kept inventory records accurate by correctly processing transactions, incoming shipments, and damaged or lost products
• Updated signage to reflect new pricing and special in-store events and promotions
• Processed retail orders with speed, accuracy, and friendly service
• Prepared merchandise for sales floor, including tagging items and organizing special promotions
• Protected store assets by monitoring customers' behaviors
• Delivered exceptional service to customers at busy Westfield Chermside store
• Backed up team members by assisting with resolving customers' complaints
• Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items
• Helped store manager with administrative tasks such as Banking, sales data entry before opening hours and closing sales data entry via excel
• Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock
• Promoted products effectively by staying on top of offerings and prices
• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
• Overcame customer objections using powerful product demonstrations
• Minimized store thefts through effective monitoring strategies and close customer observation
• Recommended merchandise to suit customer budget and preferences
• Kept store shelves, racks and bins presentable with frequent resets
• Drove sales success by building displays and merchandising attractive arrangements
• Greeted customers and asked open-ended questions to assess needs
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Verified sales prices and processed cash or credit payments to complete sales
• Captured consistent customer sales with friendly, knowledgeable support
• Beauty Advisor duties such as managing stock refills, makeup application, color matching customers, maintaining well groomed and neat professionally presented at all times.

• Increased sales with well-dressed mannequins and interesting displays showcasing seasonal merchandise
• Completed purchases and bagged merchandise with care, keeping to strict presentation standards
• Delivered exceptional customer service, walking customers directly to items, offering advice, and fetching additional sizes
• Replenished hanging and shelves items each day, unpacking skids with new products and sorting for easy deployment on sales floor
• Prepared merchandise for sale, including tagging, hanging, and folding items
• Supported promotions and special events with accurate, updated signage
• Kept clothing and accessories looking attractive with regular recovery
• Recommended merchandise to suit customer budget and preferences
• Captured consistent customer sales with friendly, knowledgeable support
• Kept store shelves, racks and bins presentable with frequent resets
• Greeted customers and asked open-ended questions to assess needs
• Verified sales prices and processed cash or credit payments to complete sales
• Promoted products effectively by staying on top of offerings and prices
• Minimized store thefts through effective monitoring strategies and close customer observation
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Drove sales success by building displays and merchandising attractive arrangements
• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

• Operated POS system to enter orders, complete sales transactions, and calculate correct change
• Maintained cleanliness and presentation of store front, promptly clearing clutter and restocking utensils and food items
• Prepared or cooked daily food items using safe food handling practices
• Cleaned and organized dining areas and replenished condiments stations, ice machines, and napkins
• Helped control waste by identifying items to move quickly with targeted daily specials
• Assisted with kitchen duties while adhering to all safety guidelines
• Completed all cleaning and sanitizing tasks aligned with company protocols
• Located requested food items from storage areas or kitchen stations and plated or bagged
• Took customer food and beverage orders at drive-thru and counter
• Covered multiple store areas by cross-training in different roles
• Rang up customer items quickly and accurately using POS system