Sabrina Toma
Brisbane,Australia
Summary
Recent Bachelor of Accounting graduate with over seven years of experience across customer service, sales, hospitality operations, and reservations management. Demonstrated ability to build strong stakeholder relationships, support revenue-generating activities, and deliver exceptional customer experiences in fast-paced environments. Combines analytical capability developed through accounting studies with proven commercial awareness, communication skills, and operational expertise. Seeking to contribute to Peabody's Sales, Marketing & Commercial Graduate Program while developing expertise in customer account management, commercial operations, trade finance, and commodity markets.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Reservations & Customer Experience Specialist
Seagrass Boutique Hospitality Group
05.2022 - 12.2025
- Manage reservations, conferences, and event enquiries across multiple venues while supporting revenue objectives.
- Build strong relationships with guests, corporate clients, and internal stakeholders.
- Coordinate customer requirements and resolve enquiries efficiently.
- Support operational performance through accurate booking administration and attention to detail.
Sales Consultant
Seed Heritage
06.2022 - 06.2025
- Contributed to sales performance and revenue targets through customer engagement.
- Applied consultative selling techniques to identify customer needs.
- Built strong customer relationships that encouraged repeat business.
- Maintained product knowledge and supported team performance.
Guest Services & Operations Associate
The Meat & Wine Co
01.2017 - 06.2022
- Provided exceptional customer service in a premium hospitality environment.
- Managed customer transactions and daily operational activities.
- Resolved customer enquiries and contributed to positive business outcomes.
Sales Assistant
Ray White Real Estate
01.2018 - 04.2018
- Coordinated property marketing campaigns to enhance client engagement.
- Streamlined sales documentation and administrative processes for improved accuracy.
Education
Bachelor of Accounting -
National Academy of Professional Studies (NAPS)
NSW 02.2023 - 11.2025
Bachelor of Business -
Charles Sturt University
Sydney Skills
- Client management
- Stakeholder Engagement
- Sales support
- Commercial Awareness
- Business Operations
- Problem Solving
- Conflict resolution
- Microsoft Office Suite
- Communication
- Team Collaboration
- Financial analysis
Websites
Timeline
Bachelor of Accounting -
National Academy of Professional Studies (NAPS)
02.2023 - 11.2025
Sales Consultant
Seed Heritage
06.2022 - 06.2025
Reservations & Customer Experience Specialist
Seagrass Boutique Hospitality Group
05.2022 - 12.2025
Sales Assistant
Ray White Real Estate
01.2018 - 04.2018
Guest Services & Operations Associate
The Meat & Wine Co
01.2017 - 06.2022
Bachelor of Business -
Charles Sturt University