Chung Yan Sabrina Lam
Carlton,Australia
Summary
Energetic and approachable, with knack for customer service and eye for detail. Understanding of inventory management and sales techniques, combined with solid organizational skills. Capable of creating positive shopping experience and maintaining efficient, well-stocked store.
Developed strong customer service skills and understanding of retail operations in fast-paced environment. Looking to transition into new field, leveraging experience in inventory management and teamwork. Capable of adapting to new challenges and contributing effectively in various settings.
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Hello Kitty Cafe
Melbourne, VIC
05.2025 - 08.2025
- Ensured compliance with health and safety regulations in food handling practices.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Island ECC Volunteering Team
Hong Kong, China
09.2024 - 11.2024
- Prepared and served high-quality coffee beverages to customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Quater
Hong Kong, China
08.2024 - 10.2024
- Assisted customers with menu selections and inquiries.
- Managed cash register transactions accurately.
- Collaborated with team members to meet customer demands during peak hours.
- Maintained cleanliness of the work area and equipment.
- Operated espresso machines and brewing equipment efficiently.
- Adapted quickly to changing menu items and seasonal offerings.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Foundation Year
Monash College
Docklands11-2025
Secondary School
Pui Kiu Middle School
Hong Kong, China08-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Adaptive and creative
- Team leadership
- Decision-making
- Hospitality service expertise
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Interests
- Music
- Crafting and DIY Projects
- Acting and Theater
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Took Visual Arts as one of my electives during Secondary School
Timeline
Barista
Hello Kitty Cafe
05.2025 - 08.2025
Barista
Island ECC Volunteering Team
09.2024 - 11.2024
Barista
Quater
08.2024 - 10.2024
Foundation Year
Monash College
Secondary School
Pui Kiu Middle School