Summary
Overview
Work History
Education
Skills
Timeline
SABRINA HOSSAIN RIA

SABRINA HOSSAIN RIA

Bradbury,NSW

Summary

To explore the possibility of professional career in the field of numerical operation in a dynamic Organization which demands innovation, analytical ability, hard work and perseverance for attaining excellence and where my skills can be optimally utilized. Advanced knowledge and experience of Using Microsoft Word, Microsoft Excel and acquiring new skills motivates me to one step forward. Trustworthy and dedicate customer service with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Henry’s Harvest, Campbelltown Shopping Mall
01.2022 - Current
  • Attending customers and help them to check out
  • Look after the stocks according to the rules of first in and first out
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Customer Service

Aarong
02.2021 - 11.2021
  • Aarong ( Clothing store ) Bangladesh, Maintain a team and leading them according to the business
  • Understanding the business management system and work according to it
  • Responsible for checking all supplies invoices to find out any over charged or mistake
  • Accurately coding the invoices in correct general ledger and prepare for processing
  • Maintaining all kind of seasonal stocks
  • Expert in sells and customer services
  • Active participation and presentation skills
  • Have problem solving and decision making skills
  • Supporting admin and development
  • Assist in identifying issues for focus groups and assist in organizing them
  • Answering all queries from customers over the phone as well as in writings.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Tracked customer service cases and updated service software with customer information.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Information Technology - Continue

Macquarie University, North Ryde, NSW
11.2024

Sabrina Hossain Ria 0480392736

HSC - undefined

Motijheel Govt. Girls’ high school

SSC - undefined

Siddheswari Girls’ College

Skills

  • Headhunting
  • Advanced knowledge and experience of Using
  • Microsoft Word, Excel, and Outlook etc
  • Have problem solving and decision making skills
  • Supporting admin and development
  • Social Networking
  • Team Building
  • Ethical Approach
  • Can also organize business meeting, arrange business
  • Travels
  • Exceptional organizing and prioritizing
  • Advanced computer proficiency (both PC and Mac)
  • Superior attention to detail
  • Customer Satisfaction
  • Client Relationship Building
  • Expert in sells and customer services
  • Active participation and presentation skills
  • Answering Customer Questions
  • Service Minded
  • Billing and Payment Processing
  • Feedback Acceptance
  • Customer Inquiries

Timeline

Customer Service Cashier - Henry’s Harvest, Campbelltown Shopping Mall
01.2022 - Current
Customer Service - Aarong
02.2021 - 11.2021
Macquarie University - Bachelor of Information Technology, Continue
Motijheel Govt. Girls’ high school - HSC,
Siddheswari Girls’ College - SSC,
SABRINA HOSSAIN RIA