SABRINA SAMAD

Customer Service Executive

SWAP BD Limited

08.2020 - 10.2023

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded proactively and positively to rapid change.
Provided primary customer support to internal and external customers.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Followed up with customers about resolved issues to maintain high standards of customer service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Processed refunds and exchanges in accordance with company policy.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained clean and tidy checkout area.