Sacha Gogerly - Service Crew Member /Bakery Worker - Coles Supermarket

Summary

Highly dedicated and results-driven professional with an unwavering commitment to delivering exceptional customer service. Equipped with a strong background in customer relations, consistently surpass customer expectations by providing tailored solutions that address their unique needs. With outstanding communication skills, a proactive approach, and meticulous attention to detail, continuously strive to elevate customer satisfaction to new heights. In fast-paced and challenging environments, demonstrated exceptional efficiency and the ability to navigate complex inquiries and handle complaints with ease. Adaptability is a key strength, allowing quick adjustment to diverse environments and taking initiative to meet both team and customer needs. Furthermore, possesses a genuine passion for continuous learning and applying new knowledge to enhance skills and efficiency. As an energetic and dedicated employee, prepared to take on demanding workloads. With a strong focus on maintaining a positive attitude, consistently provides excellent customer service that leaves a lasting impression. Eager to contribute to the growth and success of the company, while upholding the highest standards of professionalism and integrity.

Overview

4

years of professional experience

Work History

Service Crew Member /Bakery Worker

Coles Supermarket

03.2021 - Current

Helped customers complete purchases, locate items and join reward programs..
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Worked flexible schedule and extra shifts to meet business needs.
Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Operated and closed out drawers with high accuracy to maintain balanced registers, operated cash registers and POS systems, calculated totals, processed payments and issued receipts.

Customer / Business Assist (Early Collections)

NAB

01.2024 - Current

Supported the establishment of payment plans for patients struggling financially, demonstrating empathy while adhering to company guidelines on debt collection.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Explained online self-help options to customers to promote additional and after-hours support choices.
Developed working relationships with internal and external customers while assisting with account management duties.
Enhanced customer satisfaction by providing timely and accurate information on products and services.
Streamlined call handling processes for improved efficiency and reduced wait times.
Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
Increased customer loyalty through personalized interactions, building rapport with clients.
Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.

Education

Waverley Christian College, Narre Warren South

2023

Skills

Sales skills
Customer Friendly
Teamwork and Collaboration
Decision-Making
Problem-Solving
Multitasking Abilities
Excellent Communication

Dependable and Responsible
Cultural Awareness
Retail transactions
Organized
Staff Training
Cash Handling
Till Counting

Volunteer work

SAIL Tutor 2021-2023

Volunteer at SAIL (Sudanese Australian Integrated Learning), tutoring disadvantaged Sudanese children. Dedicated to making a positive impact, I devote my time and skills to support these young learners in their educational journey. With a compassionate approach, I provide personalized guidance and academic assistance to help them overcome challenges and achieve their full potential. By fostering a nurturing and inclusive environment, I strive to empower these children and contribute to their overall development. I am honoured to be part of an organization that promotes education and positively impacts the lives of underprivileged children. Volunteering has been incredibly rewarding experience. Their resilience and determination to learn despite challenges have been inspiring. Witnessing their growth firsthand brings immense joy and fulfillment. They've taught me valuable lessons in empathy, patience, and finding hope in adversity. Working with these remarkable children is a privilege that has enriched my life immeasurably.

Timeline