Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
12
12
years of professional experience
Work History
Property-manager
Starr Partners Real Estate
08.2019 - Current
Handled tenant complaints promptly and appropriately, calling tradesman, and other support services when required
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Attend final outgoing inspections. Complete, bond paperwork
Attend and complete ingoing inspections including the appropriate paperwork.
Attend and complete routine inspections identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics. ( Junior assistant)
Followed up on challenging tenants and coordinated collection procedures. ( rental arrears and water arrears)
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence. Portfolio from 180 to 280
Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the market
Preparing and attending to NCAT and tribunal cases
Knowledge of the legislation and new rulings that apply
Advertising properties and understanding the importance
Conducting open homes
Attending to all training and seminars were applicable
Understanding supervision guidelines, policies and procedures within the business (Fair Trading)
Property Officer
Best Real Estate
02.2013 - 07.2019
Conducted open homes
Conducted routine , ingoing and outgoing inspections
Attended to NCAT tribunal hearings, prepared documentation
Coordinated repairs to be rectified within properties
General Manager – Operations, Resident Services, Maintenance at Maximus Real Estate PartnersGeneral Manager – Operations, Resident Services, Maintenance at Maximus Real Estate Partners