Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sacha Strandberg

Murarrie,Australia

Summary

Dynamic professional with extensive expertise in child protection and customer service, particularly at Virgin Australia. Demonstrated proficiency in crisis management and trauma-informed care, adeptly supporting diverse populations. Highly skilled in case planning and relationship cultivation, ensuring optimal client outcomes while upholding rigorous safety and care standards.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Cabin Crew

Virgin Australia
Brisbane, Australia
04.2024 - Current
  • In my current role, my main duties and responsibilities are to ensure onboard passenger safety from embarkation to disembarkation of the aircraft
  • Responsibilities include:
  • Customer serviceAnswering the passengers' questions regarding the flight, weather, and routes.
  • Addressing the passengers' complaints in an empathetic manner.
  • Making sure passengers stay calm during turbulence and other stressful situations.
  • Providing first aid if required, and calling the inflight doctor for guests when the need arises.
  • Making sure that the passengers leave the aircraft safely upon landing.
  • Preparing, completing, and handing over the flight reports.
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
  • Collaborated with pilots in preparing aircraft for departure from airports.

Child and Family Practitioner (Out of Home Foster Care)

Life Without Barriers
Loganholme, Australia
01.2020 - 04.2024
  • In this role, I deliver a high level of skilled support and supervision in the placement of children and young people in foster or kinship-based care arrangements. The role also involves the supervision of allocated youth workers.
  • Responsibilities include:
  • Working in partnership with foster carers, children and young people, and relevant government agencies and stakeholders to develop and implement individualized care plans, and to ensure that the appropriate standards of care required by the Queensland Government are always met.
  • Undertaking child-focused casework practice, including case planning and assessment, in partnership with the relevant government agencies, children, their families, carers, and other stakeholders.
  • Providing ongoing support and supervision to foster carers in relation to caring for children and young people within a home setting.
  • Ensuring that the necessary risk assessments, cultural support plans, safety plans, and behavioral support plans are developed and implemented.
  • Providing support and supervision to carers by telephone, as well as through home visits.
  • Supporting children throughout the process of care planning and goal setting and assisting them in implementing and achieving the strategies outlined within Positive Behaviour Plans, Individual Crisis Management Plans, Risk Assessment Plans, and the Young Person’s My Plan, whilst managing trauma-informed and pain-based behaviours.
  • Ensuring that all necessary documentation and information, including carer renewals, foster care agreements, file notes, and care notes, are completed, and that these records are accessible to clients when they transition out of care.
  • Acting as a mediator or liaison between the client and the biological or extended family.
  • I also took part in the After Hours on Call service for Foster and Kinship Carers, providing crisis support and advice 24/7.
  • Full-time – Loganholme, QLD.

Clinical Duty Social Worker

Mater Hospital Brisbane
Brisbane, Australia
06.2022 - 03.2023
  • Company Overview: Temporary, Brisbane, QLD.
  • In this role, I was responsible for assessing new patients and existing patients as they were admitted to the hospital across all disciplines, including Emergency, ICU, Child Protection, Domestic Violence, and Bereavement Services.
  • Responsibilities included:
  • The role was varied and worked across many multi-disciplinary fields, while practicing autonomously with limited supervision.
  • Liaison with medical staff.
  • Triaging and prioritizing patients and their families.
  • Providing emotional support and bereavement planning.
  • Developing and implementing a patient's plan of care independently.
  • Temporary - Brisbane, QLD.

Social Worker/Multisystemic Therapy (MST)

Life Without Barriers
Loganholme, Australia
01.2020 - 11.2020
  • Company Overview: Full-time – Loganholme, QLD.
  • This role involved working with a team of clinicians, under the supervision of a clinical supervisor, providing in-home clinical services to a small caseload of serious and repeat young offenders who had been referred through the Criminal Justice System and the Department of Youth Justice and Multicultural Affairs.
  • Responsibilities included:
  • Delivering clinical services to a targeted, complex caseload of young offenders and their families, including:
  • Conducting psychological assessments, problem conceptualization, planning, and treatment work.
  • Identifying barriers to prosocial activities, and engaging families, caregivers, and other key participants in change-oriented treatments to resolve or reduce barriers, and achieve lasting behavioral change.
  • Establishing intensive client contact and intervention with individuals and their families.
  • Working with relevant personnel, including community stakeholders, as part of a multidisciplinary approach.
  • Providing individual family care and community intervention through the effective use of psychotherapeutic strategies on a need's basis, including out-of-hours/roster work.
  • Implementing systems theory, interventions, and behavioral and cognitive-behavioral strategies in the treatment of juvenile offenders.
  • Full-time – Loganholme, QLD.

Domestic Refuge/Child Support Worker

Maybanke Association
Capalaba, Australia
03.2019 - 05.2019
  • Company Overview: Full-time – Capalaba, QLD.
  • This role involved working with children, including young children and/or those who had been admitted to the hospital, who had experienced varying degrees of trauma, often in families with domestic violence, drug issues, and other complex psychosocial issues.
  • Responsibilities included:
  • Visiting children in hospital.
  • Developing meaningful relationships with children of all ages by dealing sensitively with their issues and concerns, and actively listening.
  • Communicating with children in an empathetic, child-centered, and age-appropriate way.
  • Advocating for children’s needs: physical, psychological, and emotional.
  • Proactively acting as a liaison between children, their families, relevant community organizations, social workers, and specialized services.
  • Engaging in therapeutic interventions.
  • Full-time – Capalaba, QLD.

Child Safety Officer

Department of Child Safety Youth and Women
Cannon Hill, Australia
09.2018 - 02.2019
  • Company Overview: Full-time Temporary Contract - Cannon Hill, Brisbane
  • In this role, I was responsible for the effective delivery of statutory child protection services. This included conducting client assessments, case management, casework, and interventions, in accordance with the relevant legislative, and child protection practice, guidelines, and frameworks.
  • Responsibilities included:
  • Delivering relevant, high-quality, needs and value-based, integrated child protection services; whilst respecting the culture and context of each child, family, and caregiver, within the wider community to achieve optimum outcomes.
  • Working cooperatively and collaboratively within a multidisciplinary team, and engaging in child protection practice, with a key focus on domestic violence.
  • Case management and casework.
  • Conducting client assessments and gathering accurate information to make informed recommendations in relation to suspected physical, emotional, or sexual abuse/harm.
  • Engaging in appropriate interventions.
  • Forming culturally appropriate, professional working relationships with clients (including children, adolescents, their families, and caregivers), colleagues, Non-Government Organizations (NGOs), and other allied service providers.
  • Consulting senior colleagues and supervisors, as required, for advice and guidance.
  • Managing conflict effectively.
  • Identifying opportunities for service improvements.
  • Full-time Temporary Contract - Cannon Hill, Brisbane.

Social Worker – Child Protection (Children and Families)

Glasgow, Scotland
Glasgow, Scotland
05.2015 - 07.2018
  • In this role, I worked in a collaborative, multidisciplinary team of 24 Social Workers, serving a large rural and urban population of around 55,000 people in accordance with practice guidelines, which included Get It Right for Every Child and meeting SHANRRI (Safe, Health, Achieving, Nurtured, Respected, Responsible, and Included) standards.
  • Responsibilities included:
  • Effectively managing approximately 24 diverse cases at any one time; including cases involving child domestic and/or sexual abuse, neglect, and non-school attendance; from the initial assessment to close-out stage; to reduce risk and achieve optimum outcomes for children, their caregivers, and families.
  • Working cooperatively with children, their families, and caregivers.
  • Accurately risk-assessing families in crisis situations and identifying the probability of harm occurring to children; including working with victims of torture, persecution, trafficking, war, and exploitation; and interviewing children sensitively, objectively, and empathetically.
  • Applying sound, independent clinical judgement in the provision of clinical practice, including under the appropriate supervision.
  • Taking responsibility for individuals established as Unaccompanied Refugee Minors.
  • Initiating measures including long/short-term residence with other family members, medical services, or last resort measures such as foster/care homes to minimise risk.
  • Creating, collating, and maintaining, clear, correct, evidence-based, case records, including documenting all findings and activities to facilitate decision-making, and using child and family chronologies.
  • Visiting, and keeping in contact with, vulnerable children, young people, and their families, throughout the process to provide support and guidance; and ensuring that safety and security standards were being met.
  • Supporting service users during forensic medicals and responding promptly to paediatricians’ reports.
  • Carrying out age assessments considering bone structure, dental growth, and client interview responses.
  • Participating in communication processes; including case meetings and working groups, MDT meetings, and sharing knowledge/information to support objective decision-making.
  • Responding promptly to daily referrals and quickly evaluating new cases.
  • Working a 3-weekly roster which included child protection home visits and assessments, alongside the assigned caseload.

Panel Member

Children’s Panel Advisory Committee
Glasgow, Scotland
01.2009 - 01.2014
  • Company Overview: Permanent Full-time – Glasgow, Scotland
  • In this role, I successfully completed 15 weeks’ training prior to taking up this position, which was approved by the local Member of Parliament. The role involved participating in, and chairing, Children’s Panel Hearings as a lay person; a body which considered and made decisions about children and young people experiencing difficulties in their lives.
  • Responsibilities included:
  • Reading background reports and case files containing complex, and often emotionally challenging information.
  • Listening to information on the child’s circumstances, and discussing options with panel members and social workers.
  • Making clear, well-founded decisions on whether formal, compulsory supervision measures were warranted, and in the best interests of the child or young person, and others affected by the issue or issues.
  • Ensuring that reasons for decisions were correctly and clearly recorded in line with the appropriate procedures.
  • Ascertaining the child’s level of understanding and ensuring their effective participation.
  • Ensuring that practices engaged in during hearings were fair and that all participant’s rights were upheld.
  • Discharging cases.
  • Permanent Full-time – Glasgow, Scotland

Ground Staff Customer Service

Servisair/Swissport
Glasgow, Scotland
01.1995 - 01.2008
  • Company Overview: Permanent Full-time – Glasgow, Scotland
  • In this role, I was responsible for the swift, accurate, and secure check-in of multicultural passengers and their baggage for international flights by:
  • Operating airline specific software and scanners to inspect and verify documentation and issue boarding passes.
  • Processing of customer baggage, including handling and fee calculation.
  • Ensuring compliance with all UK/Ireland/EU legislation, and airport authority and carrier security requirements.
  • Implementing delayed/cancelled/over-booked flights procedures to best manage customer expectations.
  • Delivering PA announcements to communicate flight issues and appeasing anxious customers.
  • Escorting VIPs and assisting passengers with special needs or unaccompanied minors, as necessary.
  • Directing passengers through Customs, Immigration, and quarantine as required.
  • Permanent Full-time – Glasgow, Scotland

Education

BA (Hons) - Social Work

Glasgow Caledonian University
Scotland
01.2014

Higher National Certificate (HNC) - Social Care

City of Glasgow College
Glasgow
01.2010

SCQF Level 7 Professional Development Award -

City of Glasgow College
Glasgow
01.2010

Skills

  • Service delivery excellence
  • Effective verbal communication
  • Safety protocols adherence
  • Emergency response coordination
  • Passenger support services
  • Collaborative teamwork
  • Complaint resolution strategies
  • Crisis management expertise
  • Cultural awareness and sensitivity
  • Written communication proficiency
  • Interpersonal effectiveness
  • Listening proficiency
  • Problem-solving abilities
  • Conflict resolution skills
  • Decisive decision making
  • Relationship development strategies
  • Time optimization techniques
  • Prioritization skills and strategies
  • Team collaboration expertise
  • Cross-functional teamwork capabilities
  • Information technology proficiency

Certification

  • Positive Notice Blue Card (Working with Children)
  • Eligible for Membership of the Australian Association of Social Workers (AASW)

Affiliations

  • I enjoy swimming and reading

References

  • On request

Timeline

Cabin Crew

Virgin Australia
04.2024 - Current

Clinical Duty Social Worker

Mater Hospital Brisbane
06.2022 - 03.2023

Child and Family Practitioner (Out of Home Foster Care)

Life Without Barriers
01.2020 - 04.2024

Social Worker/Multisystemic Therapy (MST)

Life Without Barriers
01.2020 - 11.2020

Domestic Refuge/Child Support Worker

Maybanke Association
03.2019 - 05.2019

Child Safety Officer

Department of Child Safety Youth and Women
09.2018 - 02.2019

Social Worker – Child Protection (Children and Families)

Glasgow, Scotland
05.2015 - 07.2018

Panel Member

Children’s Panel Advisory Committee
01.2009 - 01.2014

Ground Staff Customer Service

Servisair/Swissport
01.1995 - 01.2008

BA (Hons) - Social Work

Glasgow Caledonian University

Higher National Certificate (HNC) - Social Care

City of Glasgow College

SCQF Level 7 Professional Development Award -

City of Glasgow College

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Sacha Strandberg