Sacherence Sitagata
Brisbane,QLD
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a retail associate role. Experienced in data entry and customer service. Can quickly memorize product details and build customer relationships.
Overview
1
1
year of professional experience
Work History
University Ambassador
Queensland University of Technology
Brisbane , QLD
2023.04 - Current
- Corresponded with prospective students via email and developed professional relationships by using active communication and interpersonal skills.
- Participated in campus activities and social events to broaden network and facilitate future marketing opportunities.
- Developed relationships with local high schools to increase awareness of the school's offerings.
- Maintained accurate records of activities related to university ambassadorships.
- Presented information on behalf of the university at college fairs across the region.
- Provided prospective students and parents with informative walking tours of campus.
- Created content for the university's website, including articles, blogs, and videos about student life at the institution.
Airline Customer Service Agent
Swissport
Brisbane , Qld
2023.05 - 2023.11
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Greeted passengers and provided information about departure and arrival times.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Arts - Acting
Queensland University of Technology
Brisbane, QLD2024-07
Skills
- Social Media Proficiency
- Marketing Knowledge
- Cultural Awareness
- Social Perceptiveness
- Stress Tolerance
- Customer Relations
- Computer Reservation Software
- Problem-Solving
- Payment Processing
- Interpersonal Skills
- Attention to Detail
- Professionalism
- Special Needs Assistance
- Teamwork and Collaboration
- Adaptability
Accomplishments
- QUT Excellence Scholarship (Elite Performing Arts)
Timeline
Airline Customer Service Agent
Swissport
2023.05 - 2023.11
University Ambassador
Queensland University of Technology
2023.04 - Current
Bachelor of Arts - Acting
Queensland University of Technology
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