Sachi Jadhav
Melbourne,Australia
Summary
Developed skills in a fast-paced business environment, including data analysis, stakeholder communication, and strategic planning, and now seeking to transition into a role where these skills can be further applied and developed. Committed to leveraging analytical expertise and problem-solving abilities to contribute to organisational success. With strong analytical skills and a passion for business operations, there's a keen desire to learn and grow in a dynamic environment. Brings an understanding of data analysis techniques and proficiency in using tools like Excel and SQL, and is ready to use and develop these analytical and problem-solving skills in any new opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Agent – Support Team (Myer Campaign)
PROBE Group
11.2022 - Current
- Provide specialized support to junior agents to resolve business process issues
- Understanding the factors impacting customer journey & understand their sense of urgency, service needs, drivers and desires
- Co-ordinate, collaborate and escalate complex queries within established timeframes
- Management of orders through tracking, follow up and communication with the suppliers and stores across Australia
- Identify challenges, strengths in business processes and ability to align with stakeholder expectations & respond with suggested solutions
- Collaborated with colleagues on cross-functional projects, fostering a positive work environment.
Customer Experience Agent (Myer Campaign)
PROBE Group
09.2022 - 11.2022
- Providing inbound and outbound operational support for online processes of Myer, a retail group
- Extracting customer details from the Order Management System- IBM Webcom, to identify and analyse business problems and provide feasible solutions to the customers
- Utilised telephone, online chat, and email platforms to deliver outstanding customer service.
- Serving as a liaison between the stakeholders to resolve concerns regarding online processes
Business Analyst
Darebin City Council, RMIT University
02.2022 - 06.2022
- Understanding the RFPs (Request for proposals), the client’s vision for the project and project requirements
- Translate stakeholder requirements to tangible deliverables such as, Functional specifications, Use cases & Business Process diagram (BPMN)
- Developed Project Proposals and weekly status reports to share with the internal team and the stakeholders for their feedback to achieve the ultimate business goal
- Collaborated with the subject matter experts to analyse the business operations flow and developed online and offline prototypes
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Education
Masters of Business Information Technology -
RMIT University
Melbourne, VIC01.2022
Bachelor of Computer Engineering -
Mumbai University
Mumbai, India01.2019
Skills
- Microsoft Office (Excel, PowerPoint, Word, Project)
- SQL, DBMS, Tableau, Power BI, Visio
- Requirement gathering and analysis
- Reporting and Documentation
- Stakeholder Management, Project Management
- Operations management
- Employee relations
- Coaching and mentoring
- Data analysis
COURSEWORK EXPERIENCE
Data Visualisation and Communication with Tableau - Duke University:
- Performed data analyses and created a Tableau Dashboard for an organisation named Dognition.
- Proposed business process changes to increase the number of tests users on their website with 90% success rate based on the analysis.
- Power BI Essential Training
- LinkedIn Learning
- Import data, create visualisations and dashboards w.r.t the requirements.
- Document visualisations into reports.
Certification
- Power BI Essential Training
- Business Analysis & Process Management
- Introduction to Business Analysis Using Spreadsheets
- Foundations: Data, Data, Everywhere by Google
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Senior Agent – Support Team (Myer Campaign)
PROBE Group
11.2022 - Current
Customer Experience Agent (Myer Campaign)
PROBE Group
09.2022 - 11.2022
Business Analyst
Darebin City Council, RMIT University
02.2022 - 06.2022
Masters of Business Information Technology -
RMIT University
Bachelor of Computer Engineering -
Mumbai University
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