Sachi Nielsen
Eatons Hill,Brisbane
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in records and data management with expertise in working with a diverse client base and delivering exceptional results. Decisive and proactive team player with demonstrated success in time management and delivering optimal results.
Intermediate to advanced level skills in Microsoft Word, Excel and Outlook ensures a seamless integration to business solutions. A quick learner who has confidently adapted to different software solutions with ease.
Overview
9
9
years of professional experience
Work History
Office Administrator
Exquisite Smiles
04.2019 - 05.2024
- Enhanced Directors’ productivity by managing schedules, organising meetings and overseeing correspondence
- Aided Director in personal tasks such as scheduling appointments or running errands when needed
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Carried out front office duties utilizing data entry skills in framework of medical database
- Streamlined office operations by implementing efficient filing systems for more 4000 records and organisational strategies
- Provided exceptional customer service when addressing client enquiries or concerns via phone or email
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients
- Used industry expertise, customer services skills and analytical nature to resolve customer concerns and promote loyalty
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency
- Maintained and updated filing systems for paper and electronic documents
- Coordinated special projects and managed scheduled
- Opened and closed location
- Issue quotes, invoices and receipts along with daily financial reconciliation
- Improved employee retention rates by fostering positive work environment
- Facilitated courier and postal delivery
- General Office Cleaning.
Dental Assistant
Casual Employment
08.2017 - 04.2019
- Streamlined appointment scheduling for increased efficiency and reduced wait times
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes
- Maintained a clean and sterile work environment to prevent cross-contamination and infection
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
Data Entry Officer
Dealer Solutions
11.2015 - 11.2015
- Answering phones
- Customer services
- Data entry
- Binding documents
- Completing stationary orders
- Stocking products.
Education
High School Diploma -
Albany Creek State High School
Albany Creek, QLD11.2013
Certificate III in Business - Business Administration
Sarina Russo Institute
Brisbane04.2013
Certificate II in Business Communication and Technology - Business Administration
Tafe Queensland
Brisbane, QLD11.2012
Skills
- Excellent Office administration and Organizational skills
- Records and Database Management
- Managing multiple priorities
- Attention to Detail
- Critical thinking
- Time Management
- Providing exceptional Customer Service & Experience
- Displayed absolute discretion in handling confidential information
- Schedule Management
- Effective written and oral communication
- Microsoft Office Suite
- Typing and Data Entry
City
Eatons Hill
State
Brisbane
Zip
4037
Available Hours
Full time (Mon - Fri)
Attributes
- Outgoing, polite and personable manor
- Exceptional patience, persistence and dedication
- Punctual, self-motivated, enthusiastic professional
- Honest, reliable and respectful
- Ability to work independently and work as part of a team
- A keen learner who learns and adapts quickly
- Responsible and passionate work ethic
- Works flexibly and adapts to team dynamics
- Excellent communication skills
- C' class driver's license
Timeline
Office Administrator
Exquisite Smiles
04.2019 - 05.2024
Dental Assistant
Casual Employment
08.2017 - 04.2019
Data Entry Officer
Dealer Solutions
11.2015 - 11.2015
High School Diploma -
Albany Creek State High School
Certificate III in Business - Business Administration
Sarina Russo Institute
Certificate II in Business Communication and Technology - Business Administration
Tafe Queensland
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