Sachi Samarasekera
Craigieburn
Summary
A highly motivated and results-driven assistant property manager with a proven track record of performance and rapid career progression, achieving promotion within seven months of joining the industry. Leveraging a diverse background spanning property management, logistics, and customer service, I bring exceptional communication, organisational, and customer service skills to every role. Experienced in managing complex property portfolios, conducting inspections, and coordinating maintenance, I am seeking to step into a Property Manager role where I can continue to deliver excellence. An Australian citizen with full working rights, I am equipped with a Certificate IV in Real Estate Practice, a full driver’s licence, and access to reliable transportation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
Harcourts Rata And Co
02.2025 - Current
- Successfully expanded and managed a residential property portfolio, growing from 125 to 170 properties within 6 months through strong client relationships and efficient processes.
- Worked closely alongside the Business Development Manager to attract and secure new business, actively contributing to the company’s portfolio growth.
- Conducted thorough entry, exit, and routine inspections, ensuring properties met compliance and maintenance standards.
- Organised and hosted open homes, significantly reducing vacancy periods through effective tenant engagement.
- Reduced occupancy rates by implementing proactive leasing strategies and fast tracking tenant placements.
- Provided hands on mentorship and training to new leasing agents.
- Managed a wide range of administrative tasks including lease preparation, renewals, rent arrears follow ups, and maintenance coordination.
- Handled VCAT applications and represented the agency at hearings when required, ensuring compliance with legal and tenancy regulations.
- Maintained accurate rental agreements and documentation, in accordance with Residential Tenancies Act requirements.
- Built and maintained strong relationships with landlords and tenants, resulting in high retention rates and positive client feedback.
Assistant Property Manager
MICM Real Estate
08.2024 - 01.2025
- Managed a portfolio of 190 properties in Southbank, overseeing all aspects of property management full-time.
- Responded to emails in both the Property Manager’s and personal inboxes, ensuring timely communication.
- Advertised rental properties, captured marketing photos, and managed property listings to maximize exposure.
- Engaged with prospective tenants, responding to inquiries (email, phone and in person) and guiding them through the application process.
- Communicated with property owners regarding maintenance, rental payments, VCAT proceedings, insurance, tenant transfers, lease breaks, rent reviews, and other property matters.
- Coordinated maintenance requests with tenants and arranged for contractors to complete necessary work.
- Managed arrears, served breach notices, issued rent increase notices, and assisted with lease breaks and tenant transfers.
- Conducted entry and exit inspections, as well as routine inspections, ensuring compliance and detailed reporting.
- Approved invoices to prevent duplication and maintained accurate financial records.
- Set up utilities for new tenants and completed pre-tenancy and post-tenancy checks.
Property Consultant
MICM Real Estate
01.2024 - 08.2024
- Opened properties for inspections, prospecting via email and phone to generate tenant interest.
- Scheduled property inspections, including after-hours openings, based on vacancy duration.
- Processed rental applications, conducting thorough background checks, employment verifications, and rental history references.
- Communicated with property owners to seek approval for tenant applications.
- Conducted routine, entry, and exit inspections, providing detailed reports to stakeholders.
Customer Service Officer & Barista
BP
05.2022 - 01.2024
- Managed and organized inventory by efficiently putting away deliveries in a timely manner.
- Maintained product freshness and quality by consistently filling up the cool room.
- Delivered exceptional customer service by providing prompt and friendly assistance when serving customers.
- Prepared high-quality coffee beverages that satisfied customers' tastes and preferences.
- Showcased culinary skills by baking pies, making toasties and loaded fries that were delicious and appetizing.
- Maintained a clean and tidy store environment by taking care of daily tasks such as mopping, sweeping and dusting.
- Ensured a well-maintained forecourt by routinely checking and cleaning the fuel pump areas.
Customer Service Crew Member
McDonald's (Melb Central & Spencer Street)
03.2019 - 07.2022
- Greeting customers and assisting them with purchases.
- Followed procedures for safe food preparation, assembly, and presentation.
- Maintained the position of Team Leader in charge of the Kitchen, alongside management of staff and personnel.
- Assisted with deliveries including processing of orders through Delivery services.
- Cleaning & maintaining of machines including filtering of fry vats and other kitchen equipment.
- Assisted management with inventory control and stock ordering with emphasis on stock management to adequate levels.
- Communicated clearly and positively with coworkers and management.
Pick Packer
Independence Australia
09.2021 - 03.2022
- Pick and Pack orders of Medical Equipment, Pharmaceutical and Disability Care products including the packaging of discreet orders.
- Effectively communicated with staff and other personnel through a wide variety of tasks including managers, delivery personnel, forklift operators etc.
- Assisted with packing and sorting with exceptional time management skills to meet required KPI’s.
- Created invoices using the Smart Freight System.
- Unloaded containers by hand in a timely manner.
- Conducted & Assisted with local deliveries and dealt with major Interstate and International delivery companies to meet required targets.
- Performing end-of-day cleaning duties.
- Full Time 6 Month Contract
Education
Certificate IV - Entry Education
Real Estate Practice
Secondary Education - undefined
Mount Waverly Secondary College
01.2018
Skills
- Excellent Communication
- Exceptional Customer Service
- Adaptability
- Strong Time Management
- Strong Work Ethic
- Excellent Team Worker
- Attentive to Detail
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook
- Teams
- Reapit
- IRE (Inspect Real Estate)
- Inspection Express
Accomplishments
- MICM Values Award (Rec March 2024)
- Promoted to APM within 7 months due to high performance
- Received 5-star Google Reviews for exceptional customer service
Certification
Victorian Full License - Class C
Timeline
Property Manager
Harcourts Rata And Co
02.2025 - Current
Assistant Property Manager
MICM Real Estate
08.2024 - 01.2025
Property Consultant
MICM Real Estate
01.2024 - 08.2024
Customer Service Officer & Barista
BP
05.2022 - 01.2024
Pick Packer
Independence Australia
09.2021 - 03.2022
Customer Service Crew Member
McDonald's (Melb Central & Spencer Street)
03.2019 - 07.2022
Secondary Education - undefined
Mount Waverly Secondary College
Certificate IV - Entry Education
Real Estate Practice