Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sachin Dhakal

Carnegie,VIC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Personal Support Worker

Arcare Carnegie
03.2024 - Current
  • Personal care and assist residents in their daily activities
  • Working alongside the team to ensure safety and care of the residents
  • Providing them with emotional support, engage in conversation and promote social interactions along other residents
  • Documenting the resident’s behaviors and performances along with their health
  • Ensuring their safety and prevent accidents and injuries

Customer Service Cashier

IGA express Malvern
Melbourne, VIC
11.2021 - Current
  • Supervised evening operations, ensuring efficient workflow and adherence to company policies
  • Trained and supported team members, fostering a cooperative work environment
  • Managed customer inquiries and resolved issues, enhancing overall customer satisfaction
  • Conducted inventory checks and maintained stock levels to optimize sales

Customer Service Representative

Position Partners
Melbourne, VIC
08.2022 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Team Member

Renaissance IGA Glenferrie
01.2021 - 12.2021
  • Assisted customers with product selection and provided information about promotions and store policies
  • Operated cash registers, processed transactions, and managed cash handling with accuracy
  • Collaborated with team members to ensure a clean, organized, and inviting shopping environment
  • Participated in stock replenishment and inventory management, contributing to store efficiency

Customer Service Representative

Soul origin
Melbourne, VIC
01.2020 - 01.2020
  • Provided exceptional customer service in a fast-paced food service environment
  • Prepared food items according to company standards and health regulations
  • Maintained cleanliness and organization of workstations to ensure a safe working environment
  • Assisted in training new staff, promoting teamwork and high-quality service

Education

Certificate 4 - Disability

01.2024

Master of Public Health -

Central Queensland University
Melbourne, Australia
01.2021

Bachelor of Public Health -

Pokhara University
Pokhara, Nepal
01.2017

Skills

  • Inbound and outbound calling
  • Email management
  • Complaint resolution
  • Task prioritization
  • Microsoft office expertise
  • POS systems expert

References

  • Timmy, Soul Origin, 0413291146
  • Deepika, Rennisance IGA, 043367931
  • Craig, IGA Malvern, 0425813477
  • Rajesh Poudel, Position Partners, 0405985919

Timeline

Personal Support Worker

Arcare Carnegie
03.2024 - Current

Customer Service Representative

Position Partners
08.2022 - 01.2023

Customer Service Cashier

IGA express Malvern
11.2021 - Current

Team Member

Renaissance IGA Glenferrie
01.2021 - 12.2021

Customer Service Representative

Soul origin
01.2020 - 01.2020

Certificate 4 - Disability

Master of Public Health -

Central Queensland University

Bachelor of Public Health -

Pokhara University

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Sachin Dhakal