Sachin Gumber
Rockbank,VIC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Harvey Norman. Skilled in route management and fostering teamwork, I excel in delivering high-quality service and efficient problem-solving. Leveraging a valid driver's license and a positive attitude, I consistently achieve and surpass goals.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Harvey Norman
01.2021 - 04.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
House Moving and Packing
Team Removals
06.2018 - 12.2020
- Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
- Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
- Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.
- Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
- Reduced damage claims by implementing strict protocols for loading and securing items in the moving truck.
- Streamlined the moving process for faster results through effective communication with team members.
- Helped train new employees in safe practices and warehouse procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
Education
MBA - Business Administration
Deakin University
Melbourne, VIC01.2021
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Time management skills
- Route Management
- Safe Driving Record
- Full working rights (Permanent resident)
- ABN/ACN registered with active GST
Timeline
Delivery Driver
Harvey Norman
01.2021 - 04.2024
House Moving and Packing
Team Removals
06.2018 - 12.2020
MBA - Business Administration
Deakin University
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