Sachin Kauhsik
Mackay,QLD
Summary
Results-driven manager with proven expertise in enhancing customer satisfaction and operational efficiency. Skilled in staff training and relationship building, leading to improved service standards and loyalty.
Overview
9
9
years of professional experience
Work History
Manager
Star Car Wash
Mackay, QLD
12.2019 - Current
- Managed daily operations of car wash facility to ensure efficient workflow.
- Trained and supervised staff on customer service and operational procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Owner/Operator
Jamaica Blue Cafe
Mackay, QLD
04.2024 - 06.2025
- Managed daily operations of a busy café and retail space.
- Trained and supervised staff on customer service best practices.
- Implemented inventory control systems to track stock levels efficiently.
- Created and executed marketing strategies to enhance brand visibility.
- Oversaw financial transactions and maintained accurate records daily.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Administrative Assistant
TOLL
Eastern creek, NSW
03.2017 - 10.2018
- Organized meetings, prepared agendas, and recorded detailed minutes.
- Assisted in the preparation of reports and presentations using various software.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Bachelor's of IT - Business Analytics
Federation University Australia
VIC07-2016
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
BGPC
INDIA07-2013
Skills
- Problem solving
- Relationship building
- Financial records oversight
- Sales techniques
- Brand management
- Customer relationship management (CRM)
- Customer service
- Staff training
- Team leadership
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Full Professional
Timeline
Owner/Operator
Jamaica Blue Cafe
04.2024 - 06.2025
Manager
Star Car Wash
12.2019 - Current
Administrative Assistant
TOLL
03.2017 - 10.2018
Bachelor's of IT - Business Analytics
Federation University Australia
Polytechnic Diploma - Electrical, Electronics And Communications Engineering
BGPC