Sachin Pandhare

• Worked closely and supported employers in relation to placed job seekers, by providing advice, and escalating any concerns to relevant Workskil departments.
• Managed over a clientele of 150 job seeker placements for multiple regions, ensuring that placement is meeting required benchmarks.
• Liaised with customers, management, and Wage Subsidy team to better understand customer needs and recommend appropriate solutions.
• Negotiated relevant payments (e.g. wage subsidies) or expenditure for job seekers, with employers as required.
• Verified accurate placement information and record details in relevant ICT systems.
• Work with other employees within the organisation to maximise placements and outcomes.
• Ensured delivery of service and interactions with stakeholders is positive, professional, and in line with Workskil Australia Values, Code of Conduct, Deed, Guidelines, policies and procedures.
• Collaborated with teams to define, strategise, and implement marketing and web strategies.
• Adhered to Integrated Management System and assist with continuous improvement activities.

Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Developed and monitored applicable operating standards, policies and procedures for Front Desk, Guest Services and Concierge Departments
• Completed Stamford annual performance appraisal & personal development review.
• Ensured that monthly reports are ready within deadline as specified by Financial Controller
• Completed Daily Summary reports for Accounting Department.
• Participated in hazard identification activities including, Risk Assessment and consults with management on implementation of change.
• Consistently reviewed team skills, identified skill gaps and addressed shortfalls.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Handled reservations and answered questions from interested patrons.
• Maintained awareness of types of rooms available in different resort locations.
• Handled billing information over phone.· Coordinating with Sales & Revenue Departments and managing communication for Inbound bookings.
• Liaised with agents from South East Asia for Booking enquiries.
• Allocated rooms for Inbound and Incentive groups and special request guests
• Assisted with Revenue Management duties during volunteer cross training

• Used internal software to process reservations, check-ins and check-outs.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Upsold hotel facilities and proximate services.
• Prepared communication log for guest issues, feedback forms and cashier reports.
• Assisted in organizing hotel conferences and events.
• Worked Multiple Departments: Experienced in fine dining, café, bar and cocktail events.
• Inventory management: Vigilantly conducted accurate weekly inventory check of beverage items and supplies.
• Provided input on room setup and catering station accessibility.