Sachin Sunny
Tweed Heads,New South Wales
Summary
Focused Payroll Specialist known for handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated team player. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Manager
TSG
2024.03 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
Five Guys
2021.10 - 2023.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Payroll Associate – HR Services
Zellis HR
2018.06 - 2021.09
- Processed payroll for up to 500 employees on a bi-weekly basis, including calculating and verifying hours worked and deductions due.
- Maintained accurate records of employee pay, benefits, deductions, leave time and other relevant information in the company's payroll system.
- Verified accuracy of timesheets and attendance records; prepared reports for management review.
- Responded to employee inquiries regarding payroll issues such as taxes, deductions or vacation accrual.
- Provided training to new staff members on proper procedures for processing payroll transactions.
- Managed special projects such as implementing new software updates or improvements within the existing system.
Payroll Associate – HR Services
NGA HR
2017.11 - 2018.06
- Coordinated special programs and donation drives involving payroll deductions.
- Verified past employment of candidate hires.
- Trained new employees on company timekeeping systems.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Responded to employee inquiries regarding payroll and timekeeping.
- Managed payroll and time and attendance systems.
- Worked closely with human resources (HR) to safeguard confidential employee data.
Customer Relation Officer
Eben
2016.12 - 2017.09
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Identified customer needs and provided appropriate solutions through upselling products or services.
- Maintained accurate records of customer interactions and transactions for future reference.
- Monitored customer feedback to identify areas of improvement in the customer experience.
- Assessed customer satisfaction levels through surveys and follow-up calls.
- Managed escalated situations diplomatically while ensuring all parties were satisfied with the resolution process.
- Utilized various software applications including CRM systems to track customer data and analyze performance metrics.
Education
MBA - Human Resources Management
Dublin Business School
2023-11
Skills
- Payroll Processing
- Year-end processing
- Benefits Administration
- Employee Relations
- Microsoft applications
- New employee processing
- Payroll software proficiency
- Analytical Skills
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
Languages
English
Native/ Bilingual
Hindi
Professional
Malayalam
Full Professional
Tamil
Professional
Affiliations
- Volunteering
- Cricket
- Day Trading
- Blockchain Analysis - Crypto & Stock
Trading
Blockchain Analysis
Day Trading
Balancing Portfolio
Financial Advise
Risk assessment
Timeline
Manager
TSG
2024.03 - Current
Assistant Manager
Five Guys
2021.10 - 2023.07
Payroll Associate – HR Services
Zellis HR
2018.06 - 2021.09
Payroll Associate – HR Services
NGA HR
2017.11 - 2018.06
Customer Relation Officer
Eben
2016.12 - 2017.09
MBA - Human Resources Management
Dublin Business School
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