Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sachini Edirisinghege

Alice Springs,NT

Summary

Empathetic and diligent professional with 2+ years of experience in supporting and providing due care for individuals with diverse needs. Eager to learn and gain knowledge. Team player proficient in communication , patience and problem solving abilities. Experienced in implementing person centred care plans, behaviour management, medication administration and coordination with multi disciplinary teams to bring the best care for an individual.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer service representative in Sri Lanka Fine dining restaurant (Melbourne)

Customer service representative and Commercial cleaner at Blue Sky Services (Melbourne)

Volunteer Coordinator

Salvos Stores
04.2019 - 09.2019
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Developed marketing materials for events, increasing public interest and attendance rates.
  • Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Customer Service Representative

Reunion Cafe
02.2018 - 04.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Pharmacy Assistant

Priceline Pharmacy
10.2022 - 02.2023
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Aged Care Support Worker

Anglicare NT
02.2023 - Current
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Provided emotional support to families during difficult times, offering reassurance and guidance.
  • Contributed to a positive team culture by fostering open communication and collaboration among colleagues.
  • Increased resident satisfaction ratings through a consistent focus on effective communication and empathetic caregiving.
  • Built strong relationships with clients to deliver emotional support and companionship.

Disability Support Worker

Enable Opportunities
06.2023 - Current
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Education

Higher National Diploma - Biomedical Sciences

BMS School of Science
Colombo, Sri Lanka
01.2017

Certificate III - Individual Support Ageing/Disability

Australian Community And Management College
Gosford, NSW
04.2023

Skills

  • Calm Under Pressure
  • Relationship Building
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Active Listening
  • Cultural Awareness
  • Client Relations
  • Record preparation
  • Documentation
  • POS systems expert
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Medical terminology knowledge
  • Appointment Scheduling

Certification

  • Provide First Aid, The Victorian Centre For Training and Development PTY.LtD

Timeline

Disability Support Worker

Enable Opportunities
06.2023 - Current

Aged Care Support Worker

Anglicare NT
02.2023 - Current

Pharmacy Assistant

Priceline Pharmacy
10.2022 - 02.2023

Volunteer Coordinator

Salvos Stores
04.2019 - 09.2019

Customer Service Representative

Reunion Cafe
02.2018 - 04.2019

Customer service representative in Sri Lanka Fine dining restaurant (Melbourne)

Customer service representative and Commercial cleaner at Blue Sky Services (Melbourne)

Higher National Diploma - Biomedical Sciences

BMS School of Science

Certificate III - Individual Support Ageing/Disability

Australian Community And Management College

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Sachini Edirisinghege