Sachini Jayawardane

1) Perform Field service tasks in the Salesforce application

2) Guide support workers through the field service application.

3) Perform NDIS service contracts in the Salesforce system.

4) Perform day-to-day tasks from the system support queue.

5) Create knowledge articles.

6) Train Customer Service Officers in the Salesforce application.

1)Worked on Jotun CRM project (supply chain functional area).

• Execute solutions, analyze customer requirements, and proceed with functional specifications, Test Specifications, verify the application with newly implemented customizations, Quality testing in test environments, and provide functional guidance to software developers to proceed with developments.

2) Worked in D2D (day-to-day) tasks from queue (supply chain functional area).

• Analyze customer requirements and proceed with business requirement specifications, functional specifications, and Test specifications.1
• Provide functional guidance to software developers in the development of applications; run test rounds on development environment and test environment, analyze the customer issue and provide solutions where necessary.

3) Worked on the Jotun End User project (supply chain functional area).
Investigate issues and provide solutions to customer issues in the production environment. Verify the solutions and data repairs provided in the test and production environment.
Guide end users in the correct path to perform day-to-day operations efficiently from the IFS application

4) Worked on AFRY project (project management functional area).
Supported customer solutions, analyzed customer requirements and processes with functional specifications, tested specifications and test cycles, and provided functional guidance to software developers in customizations of the application development.
Update project managers about the feasibility of the recommended customized solution mentioned by consultants or customers where necessary.

5) Worked CoS Project (project management functional area).

• Investigate operational issues in the project functional area in the IFS THOR application, formulate solutions for operational problems, verify data repairs.

6) Worked on Elvia project (supply chain functional area).

• Analyze customer requirements and processes with functional specifications and test specifications.

7) Worked on AMS tasks (project management functional area).

• Address customer issues in the application, formulate solutions for customer issues, analyze customer business requirements and proceed with functional and test specifications.

1)Perform goods handling in the warehouse through the SAP application

2) Maintain old stocks through the SAP application.

3) Ordering materials in the SAP application according to the bill of material.

4) Maintain the safety stock.

5) Issue materials where necessary through the SAP application.

6) Maintain effective relationships with suppliers, the marketing division, the quality assurance, and warehouse teams.

1)Perform Airfreight and sea freight operations.
2) Documentation on airfreight operation details and sea fright operations (bills, BL’)