Years of professional experience
Sachin Kumar Gaur
Information Technology Professional
Sydney,Australia
Summary
Dynamic techno-functional executive leader with 17 years of experience in enterprise planning and global operations management. Demonstrates a strong track record in eliciting detailed operational requirements to deliver aligned solutions that exceed expectations. Expert in managing multi-million-dollar budgets and resources, driving efficient project completion, and fostering cross-functional collaboration. Recognized for strategic leadership, operational strategy development, and exceptional problem-solving skills to support business growth and customer acquisition.
Overview
19
19
15
15
Certification
Work History
Senior Manager Customer Success (Lead Architect)
IBM
Sydney, Australia
05.2022 - Current
- Responsible for handling multimillion-dollar engagements and leading technical teams, I excel at stakeholder management, and developing and implementing technology strategies for the adoption and deployment of ELAs, followed by renewal.
- Led customer partnerships to modernize workloads on hybrid and public cloud.
- Enhanced customer engagement by providing expertise for achieving business goals with IBM software.
- Achieved successful upselling and contract renewals to maintain client satisfaction.
- Provided guidance on optimizing resource usage to manage costs effectively.
- Enhanced customer satisfaction by meeting desired outcomes.
Senior Solution Architect (Senior Manager)
Ernst & Young (EY)
Sydney, Australia
07.2021 - 04.2022
- Digital and Emerging Technology at EY, I partner with clients in their cloud acceleration and digital transformation programs through the adoption of digital and emerging technologies.
- With extensive experience in end-to-end process improvement consultancy and technical leadership guidance, I translate business requirements into technical solutions while embracing and solving industry challenges.
- I implement top-notch solutions utilizing the latest technologies, and I thrive in complex, diverse, and highly competitive business environments.
- Facilitated response documentation for RFPs and RFIs, enhancing delivery process for content including Architecture and Solution Design conforming to Accenture Strategic Partners.
- Coordinate with stakeholders to collect requirements, review current systems and establish cloud architecture patterns for AWS migration.
- Implemented AWS/Google and Azure practices for DevOps automation to enhance cloud deployment.
- Offered thought leadership and guidance to senior management.
Senior Technology Architect (Senior Manager)
WIPRO Technologies
Singapore
05.2013 - 06.2021
- Provided expertise and guidance as Platform/System Architect for CITI Bank during an 8-year tenure with Wipro Technologies.
- Implemented next-gen architecture to enhance cloud functionalities in a reliable and economical manner.
- Engaged with various vendors based on analysis of industry needs and technological advancements.
- Led clients through discovery phases aimed at pinpointing business needs, organizing teams, devising technical strategies and applying risk-based approaches.
- Supported the creation of CCOEs for customers and supervised day-2 operations on AZURE, AWS, and GCP.
- Streamlined API management by leveraging IBM DataPower for onboarding new partners.
- Implemented assessments of open-source databases including MariaDB and Crunchy PostgreSQL along with KAFKA event streaming solutions for Big Data Event Cloud.
- Designed comprehensive middleware frameworks for APP and WEB systems.
- Provide strategic planning and direction.
- Identified optimal products for business requirements.
- Engineered scalable cloud-native applications utilizing modern microservices.
- Proficiently applied integration patterns to enhance cloud-based systems.
Senior Associate Infrastructure
SAPIENT CONSULTING
India
04.2011 - 05.2013
- As a Senior Associate Infrastructure at Sapient, I served as a Technical Leader for Ladbrokes (Client), managing various capabilities including DevOps activities, integration, deployment, and remote server maintenance for Ladbrokes
- I set up Red Hat Linux, Solaris, Digital Unix, RMX, and Windows Server for web application and build servers for the dev, QA, UAT, performance, and prod environments
- Led a team of 10 associates for technical activities and work distribution, providing complete support modeling and managing operations to offer Level-3 Production Support, scheduling/creating team rotations for Production Support
- Oversaw incident management and green zone deployment support
- Managed web applications based on TIBCO (BE, BW, EMS, ESB, and i-Process), JBOSS, and IIS web application servers and oversaw full CI/CD (Continuous Integration and Continuous Deployment) pipeline and configuration using tools like Cruise control (ccnet and ccjava)
Lead Engineer
HCL Technologies
India
09.2008 - 04.2011
- As a Lead Engineer at HCL Technologies, I served as a Tier-3 Linux/Web Engineer for COMVERSE (Client), managing various capabilities including DevOps activities, handling and maintaining Integration, Deployment, and Remote Server activities for COMVERSE with the setup of RedHat Linux, Solaris, Digital Unix, RMX, and Windows Server across the globe for Voice Mail and SMSC applications as a VAS engineer
- Provided end-user technical support for Voice Mail & SMSC applications on Linux & Solaris
- Voice Mail and SMSC Production Support and Management, troubleshooting various tickets logged by several customers across the Globe
- Report Presentation to client (Project/In House), managed Apache and NIS/NFS Server
- Managed Legato Backup Server and Restoration, analyzing Loggers, troubleshooting and monitoring all the units with different monitoring devices like HP OV, IAP, etc
- Web server and Database server cluster management and virtualization with Xen, KVM, Virtuozzo, and Hyper-V
- CRM handling and mail/phone interaction with client (Comverse) and customers (Vodafone group, BT, Econet group, etc.)
- Providing 24X7 Product Assistance (On-call Model)
System Engineer/Server Administrator
BRAINPULSE TECHNLOGIES PVT LTD
India
10.2005 - 08.2008
- As a Senior System Administrator with Brainpulse Technologies, I was responsible for administering web and email hosting servers for 2500+ enterprise organizations
- System maintenance reviewed error logs and reported errors and sought out solutions for routine system issues
- Worked directly with the system's source code to make necessary changes to ensure reliable performance and then deployed those changes throughout the system
- System backups conducted system backups according to company or industry standards
- Performed these backups weekly, daily, or more frequently depending on system space and business needs
- Improved system recovery after a crash or other outage and supported data integrity by ensuring that there was never a massive loss of vital information
- System performance, in addition to maintaining Linux systems and servers, monitored system performance to prevent slowdowns and crashes
- Examined daily traffic logs and reports or received direct reports from end-users
- Potential issues or recurring problems within the system and developed and deployed solutions so that the system remained usable for all personnel
Education
Master’s in Business Administration - IT
IASE Rajasthan
01.2010
Post Graduate Diploma in Management - IT
IGNOU
01.2008
Bachelor’s in technology - Electronics & Communication
Ajay Kumar Garg Engineering College
01.2005
Skills
- Customer Satisfaction
- Upselling and renewal
- Account Technical Leadership & Management
- Management & Designing
- Enterprise Architecture
- Middleware
- Disaster Recovery
- Cloud AWS
- GCP
- IBM
- Azure Solution Architecture
- Cloud Tenancy Management
- Migration Strategy Planning
- Web/App/Middleware/Caching/Messaging/Security
- Operating System (RHEL, Sun Solaris, Windows)
- Project Scheduling and Analysis
- Project Set up and Stabilization
- Technology/Product Selection
- Solutions Architecting & Delivery
- Quality Assurance & Compliance
- GAP Analysis
- Process Improvement and Automation
- Data Migration
- Platform Architect
- PaaS and IaaS Solution
- PCF & Open Shift
Certification
- TOGAF Certified – Master Architect
- AWS Solution Architects Associate
- GCP Associate Cloud Engineer
- IBM Certified – Containers & Kubernetes Essentials
- Red Hat OpenShift 4 Foundations
- Microsoft Certified-Azure Fundamentals
- Azure Cloud Solution Architect
- Microservices with Istio and IBM Cloud Kubernetes Service
- Turbonomic 8 ARM Professional
Personal Information
- Date of Birth: 08/30/85
- Marital Status: Married
- 211 / 76 , Rawson Street Epping, 2121 , Sydney (NSW) Australia
Locations
- Sydney, NSW, Australia
- Singapore, Singapore
- India, India
Timeline
Senior Manager Customer Success (Lead Architect)
IBM
05.2022 - Current
Senior Solution Architect (Senior Manager)
Ernst & Young (EY)
07.2021 - 04.2022
Senior Technology Architect (Senior Manager)
WIPRO Technologies
05.2013 - 06.2021
Senior Associate Infrastructure
SAPIENT CONSULTING
04.2011 - 05.2013
Lead Engineer
HCL Technologies
09.2008 - 04.2011
System Engineer/Server Administrator
BRAINPULSE TECHNLOGIES PVT LTD
10.2005 - 08.2008
Master’s in Business Administration - IT
IASE Rajasthan
Post Graduate Diploma in Management - IT
IGNOU
Bachelor’s in technology - Electronics & Communication
Ajay Kumar Garg Engineering College
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