Summary
Overview
Work History
Education
Skills
Softwares and Platforms
Work Preference
Timeline
Hi, I’m

Sachin Malik

Melbourne,VICTORIA
Sachin Malik

Summary

Business Development Manager with a Master's in Business Analytics from Kaplan Business School, Melbourne, specializing in operations and CRM management. Proven track record in leading projects in sustainability and education, utilizing CRM systems like Zoho and Meshed Group, and data analytics tools such as Power BI and Tableau. Expertise in stakeholder communication and process optimization, driving operational efficiency and enhancing customer satisfaction. Strong ability to leverage data for project planning and workflow streamlining, contributing to business growth.

Overview

4
years of professional experience

Work History

Positive Carbon
Melbourne, VIC

Project Manager
03.2024 - 05.2025

Job overview

  • Worked jointly with team members to assist with closing of leads under VEU and SolarVIC
  • Provided detailed information about products and services to customers, enhancing their understanding and engagement.
  • Developed different strategies for marketing various energy efficient products on Facebook, Instagram, Google, ProductReview, Blog Ads and others.
  • Resolved customer complaints and issues, resulting in increased satisfaction rates and reviews.
  • Coordinated and monitored phases of installation projects from inception to completion.

Laurus Education | Hilton | Paragon | Allied | Collins |
Melbourne, VIC

Admissions Officer
08.2023 - 03.2024

Job overview

  • Effective CRM Utilization: Proficiently utilized ZOHO CRM to maintain and monitor communication with agents, ensuring swift resolution of issues via the ZOHO tickets system.
  • Detailed Application Review: Assessed and approved various student applications through platforms like Emerrge, Xcelerate and eBacus ensuring a high level of detail and compliance with required standards.
  • Document Management Expertise: Demonstrated strong administrative skills in handling documents efficiently through Panda DOC, ensuring streamlined documentation processes and quick retrieval.
  • Operational Excellence: Demonstrated high attention to detail in all operational processes, from triaging applications to ensuring conditions met when applicants satisfy offer conditions.
  • Admission Confirmation: Post successful admission processes, adeptly issued Confirmation of Enrolment via PRISMS, ensuring that students are promptly informed about their admission status.
  • Client Relationship Management: Successfully managed agent and student deferment requests, emphasizing strong client relationship management and ensuring the provision of excellent client service.
  • Team Collaboration: Collaborated effectively as an integral team member, promoting a positive attitude across cross-functional teams such as accounts, academic, and compliance.

National Training College Of Australia
Melbourne, VIC

Student Support Officer
01.2023 - 08.2023

Job overview

  • Verifying applicants documents and making decisions about their suitability for admissions in various academic profiles
  • Managed enrolled students orientation and maintaining database for post orientation analysis.
  • Monitoring and managing a student helpline number to effectively address and resolve queries and concerns both verbally and written
  • Managed and set-up students Direct Debit through Pay Advantage
  • RTO and CRM cloud based student data management and report analysis
  • Participated in one-on-one meetings with student's to resolve their queries.
  • Business Support in acquiring required supplementary material for Campus and managing the orders.

Moove
Melbourne, VICTORIA

Operations Executive
01.2021 - 05.2022

Job overview

  • Planned, assigned and directed 70+ subcontractors to promote successful deliveries and excellent customer service through CRM in different states of Australia.
  • Assisted customers with payments using PayAdvantage and Xero.
  • Monitoring Customer Helpline to address queries.
  • Review Analysis and Deliverables planning to boost customer rating by 15% on Google and Product Review.
  • Tracked shipments and recorded updates in company database.
  • Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
  • Responded to customer concerns and implemented changes to company's chatbot to resolve issues.

Being Social
New Delhi, Delhi

Data Analyst ( Internship )
02.2021 - 12.2021

Job overview

  • Assisted in Evaluation and addressed individual client needs and concerns.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.

Education

Kaplan Business School, Kaplan University
Melbourne

MBA from Business Analytics
08-2024

Dyal Singh College, Delhi University
India

Bachelor of Science
11.2020

The Air Force School
New Delhi, India

High School from Computer And Information Sciences
05.2016

Skills

  • Artificial intelligence usage
  • Employee management
  • Safety protocols
  • Cost reduction strategies
  • Internal and external communication
  • Problem-solving skills
  • Relationship building
  • Data analysis
  • Cross-functional collaboration
  • Multitasking abilities
  • Efficiency improvement
  • Creativity and innovation
  • Student recruitment strategies
  • Student assessment techniques
  • Decision-making skills

Softwares and Platforms

  • Artificial Intelligence tools - ChatGPT, DeepSeek, Meta
  • Office 365
  • CRM Cloud Based - Meshed Group, Zoho, Dispatcher
  • Communications - Dialpad, Rapport, Zoom, Google, Outlook
  • PowerBi, Tableau, Dbeaver and other Analytics tools
  • Management - Emerrge, Zoho Tickets, Ebacus, Emerrge, PandaDoc
  • Finance - Xero, PayAdvantage
  • Artificial Intelligence Tools

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home option

Timeline

Project Manager

Positive Carbon
03.2024 - 05.2025

Admissions Officer

Laurus Education | Hilton | Paragon | Allied | Collins |
08.2023 - 03.2024

Student Support Officer

National Training College Of Australia
01.2023 - 08.2023

Data Analyst ( Internship )

Being Social
02.2021 - 12.2021

Operations Executive

Moove
01.2021 - 05.2022

Kaplan Business School, Kaplan University

MBA from Business Analytics

Dyal Singh College, Delhi University

Bachelor of Science

The Air Force School

High School from Computer And Information Sciences

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Sachin Malik