Sachin Ramkrishna Nayak
Canberra,ACT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Part-time Aviation Security Trainer/Instructor/Facilitator
Emirates Group Security
09.2021 - 04.2024
- Mentored 25 new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Coached 29,000 employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Monitored participant workflow and behaviors throughout training process.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Promoted culture of continuous learning within organization by advocating for ongoing professional development opportunities.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Collaborated with administration to secure departmental budget increase.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Delivered high-quality training sessions, ensuring participants developed thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Brought in projects on-time and under-budget by effectively handling routine and complex issues.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
Flight Purser- Cabin Service Manager
Emirates Airline UAE
02.2004 - 04.2024
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Assisted 600 passengers with boarding, seating arrangements, and baggage stowage to facilitate a smooth flight experience on each flight.
- Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.
- Implemented strategies for enhancing onboard entertainment offerings based on passenger feedback and preferences.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
- Managed inventory of in-flight food and beverage items for optimal resource utilization.
- Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
- Contributed to revenue generation through effective sales techniques for in-flight products and services.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
- Participated in regular professional development opportunities to stay current with industry trends and best practices in aviation customer service.
- Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
- Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
- Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
- Maintained and completed administrative records and documents to meet company requirements.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Engaged 30 flight attendants by creating and fostering personal relationships with crew members on each trip.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
MBA - Business Administration
University of Essex
United Kingdom12.2017
Skills
- New Hire Training
- Creative Problem-Solving
- Interpersonal Communication
- Subject matter expertise
- First Aid
- Feedback Delivery
- Proficient in Microsoft
- Attention to Detail
- Decision-Making
- Coaching and Development
- Critical Thinking
- Leadership Development
- Online training experience
- Classroom expertise
- Employee Performance Reviews
- Project Implementation
- Product Development
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Part-time Aviation Security Trainer/Instructor/Facilitator
Emirates Group Security
09.2021 - 04.2024
Flight Purser- Cabin Service Manager
Emirates Airline UAE
02.2004 - 04.2024
MBA - Business Administration
University of Essex
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