Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Sachintha Udawatta

Melbourne,VIC

Summary

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am outgoing and results focused, and proficient at building and maintaining strong professional relationships with clients, as well as thinking outside the box. I am a people-oriented Team Leader successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop individuals and deliver creative solutions for customers.

Overview

14
14
years of professional experience

Work History

Member Solution Team

Aware Super
Melbourne, VIC
05.2024 - Current
  • Dedicated advocate for members, providing them with expert guidance, support and solutions to help them navigate their superannuation journey with confidence and peace of mind
  • Insurance and claims first point of contact for any information on their claims and guiding them with form or the online process
  • Helping anyone with any enquiries relating to insurance claims
  • Responding to emails from members regarding enquiries
  • Coaching and supporting new team members into the team
  • Helped participants enjoy activities while ensuring adherence to protocol.

Team Leader of Customer Support Team

SPARK NZ
Wellinton, New Zealand
10.2017 - 11.2024
  • Leading and managing a team of customer service representatives, providing guidance, training, and mentorship to ensure high-quality customer service
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Led the day-to-day operations for multiple sites, including two retail stores and a contact centre.
  • Supported team in customer queries and promoted a blue culture workspace
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Created and implemented strategies for team members to reach goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgement and decision-making in escalating concerns and resolving issues
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Shift Supervisor

KFC
Wellington, New Zealand
05.2011 - 10.2017
  • Assigned tasks to team members based on their strengths and skill sets.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Monitored staff performance to ensure quality standards were met.

Education

Management Information Systems

Victoria University Wellington
01.2018

Diploma in Accounting, Level 4 -

Weltec Wellington
01.2012

Wellington NZ -

Wellington College (High School)
01.2011

Skills

  • Experience in Leadership
  • Customer Service
  • Sales
  • Customer Relationship Management
  • Coaching and Mentoring
  • People Management
  • Team Building
  • Time Management
  • Staff Training and Development
  • Team Recruiting and Onboarding
  • Customer Complaint Resolution
  • Stakeholder Communication
  • Performance Evaluations
  • Problem-Solving
  • Teamwork and Collaboration
  • Analytical Skills

Websites

Accomplishments

  • Matomato Outstanding Leadership Award 2022 (Nominated)
  • Matomato Emerging Leader Award 2021 (Nominated)

References

References available upon request.

Timeline

Member Solution Team

Aware Super
05.2024 - Current

Team Leader of Customer Support Team

SPARK NZ
10.2017 - 11.2024

Shift Supervisor

KFC
05.2011 - 10.2017

Management Information Systems

Victoria University Wellington

Diploma in Accounting, Level 4 -

Weltec Wellington

Wellington NZ -

Wellington College (High School)

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Sachintha Udawatta