SACHITH HETTIGODAGE

Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest food service company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home.

• Identified and resolved complex technical issues across applications, networks, platforms, and cloud environments.
• Successfully resolved over 800 incidents and 500 service requests independently.
• Implemented automation solutions using Jenkins and Terraform to streamline repetitive tasks.
• Ensured systems met agreed-upon performance standards and minimized service disruptions.
• Assisted with upgrades and new deployments to ensure smooth application implementation.
• Effectively communicated with end-users and third parties to resolve issues collaboratively.
• Maintained and updated technical documentation for future reference.
• Provided 24/7 technical support to end-users via roster coverage.

John Keells IT is a leading information technology consulting and professional services company in Sri Lanka. They are a fully owned subsidiary of John Keells Holdings PLC, the largest conglomerate in the country.

• Ensured optimal performance and capacity of storage systems (NetApp FAS, AFF, StorSimple).
• Performed backups and managed backup environments (SnapVault, CommVault).
• Administered and maintained up-to-date and secure virtual machines (Linux/Windows).
• Deployed and decommissioned VMs in cloud platforms (VMware, Azure, AWS).
• Maintained and monitored the company's Kaspersky security infrastructure.
• Facilitated development and deployment processes using Azure DevOps tools.
• Ensured IT services met agreed-upon performance standards as outlined in SLAs.

• Installed and configured programs on Windows and Linux servers.
• Troubleshot server performance and functionality issues, demonstrating problem-solving abilities.
• Ensured IT services met agreed-upon performance standards as outlined in SLAs.
• Oversaw the company's internal network and managed IT equipment.
• Established and managed data backup procedures.
• Provided technical support to employees, addressing a range of technical issues.