Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sachitha A

Sydney,NSW

Summary

Dynamic IT professional with extensive experience at Clinical Labs-Australia, excelling in system configuration and technical support. Proven ability to enhance operational efficiency through effective project coordination and problem-solving. Adept at managing ITIL frameworks and delivering exceptional service, ensuring seamless integration of technology solutions across diverse environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Officer

Clinical Labs-Australia
Sydney, NSW
05.2025 - Current
  • Deployed and configured HP thin clients using HP ThinUpdate and HP Device Manager, ensuring a consistent OS and application rollout across multiple endpoints.
  • Configured TP-Link routers via the Omada Cloud Controller, applying site-specific network settings, and implementing ACL rules to enforce secure access and traffic segmentation.
  • Installed and integrated Lexmark network printers in line with project requirements, including Group Policy deployment, and driver configuration for seamless domain integration.
  • Managed and updated JIRA service tickets in accordance with IPS client workflows, tracking task progress, documenting resolutions, and ensuring timely closure.
  • Coordinated with supervisors to plan and execute IT system installations, while responding to ad hoc technical scenarios with efficiency and professionalism.
  • Diagnosed hardware malfunctions, verified warranty coverage, and liaised with vendors or internal teams for resolution. Maintained accurate inventory records for asset tracking and stock control.
  • Delivered on-site support for device replacements and issue resolution, providing clear user guidance, and post-installation instructions to ensure smooth adoption.

IT Field Support Technician (Part Time)

GSIT -Australia
Sydney, NSW
12.2024 - Current
  • Actively supported retail infrastructure upgrade projects for a major retail chain, assisting in the transition and modernization of network systems across multiple store locations.
  • Installed and configured wireless access points, network switches, and point-of-sale (POS) systems in alignment with deployment plans, coordinating closely with field engineers and project managers.
  • Applied basic knowledge of Cisco Meraki configurations to support project-specific requirements, including basic setup and troubleshooting of Meraki devices.
  • Participated in post-upgrade testing procedures, including user acceptance testing (UAT), connectivity validation, and network speed assessments to ensure system readiness.
  • Assisted with internal IT audits by identifying and documenting existing network infrastructure and hardware

IT Administrator

ILM Inc Edmonton - Canada
Edmonton, AB
05.2023 - 10.2025
  • Provided daily IT support for inventory management and operational systems.
  • Oversaw operations of company IT systems, including inventory, accounting, and marketing applications.
  • Coordinated with departments and supported them in generating tailored operational reports.
  • Maintained electronic documentation and ensured timely backups of data entry.
  • Ensured maintenance of IT devices and managed warranty claims with vendors.
  • Procured new equipment according to departmental requirements.

Application Support Engineer

eBuilder Technolgy
09.2014 - 12.2018
  • DecProvided first-line and second-line support for SaaS products: Order Fulfilment Accelerator (OFA),utilized by DHL Sweden for logistic operations, and a customised project managing financial transactionsfor one of the world’s top financial companies specialising in business travel account management.
  • Proactively monitored and troubleshot production systems running on JBoss application servers hostedon Red Hat Enterprise Linux at remote data centers.
  • Actively monitored and supported production systems running on Windows servers and SQL servers.
  • Handled incidents and service requests within strict SLAs using the ITSM tool JIRA.
  • Investigated database-level issues using SQL on Oracle 11g Enterprise Edition, leveraging Toad fordatabase management.
  • Prepared regular and ad-hoc reports based on clients’ requirements.
  • Tested functional solutions usingSOAP UI to ensure the quality and integrity of the systems.
  • Maintained the company knowledge database in Confluence and relevant documentation, including BI reports.

Education

Master of Information Technology -

Charles Sturt University
Melbourne, VIC
11-2019

Skills

  • System configuration
  • Technical support
  • Application support
  • Project coordination
  • Problem solving
  • ITIL framework
  • Multitasking capacity
  • Professionalism
  • Problem-solving

Certification

  • Microsoft Azure Certification AZ-900
  • Redhat Certified Administrator (RHCSA)

Timeline

IT Officer

Clinical Labs-Australia
05.2025 - Current

IT Field Support Technician (Part Time)

GSIT -Australia
12.2024 - Current

IT Administrator

ILM Inc Edmonton - Canada
05.2023 - 10.2025

Application Support Engineer

eBuilder Technolgy
09.2014 - 12.2018

Master of Information Technology -

Charles Sturt University

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Sachitha A