Sadaf Tootoonchi Moghaddam
Charlestown,NSW
Summary
Highly proactive manager with 7 years of experience in team leadership in Hospitality industry. Background includes sales, food prep,stock take, bar control, barista,management and customer service in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Limoo The House Of Persian Cuisine
10.2017 - 01.2024
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Floor Staff Member
AWX Labour Hire
05.2019 - 12.2019
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
Floor Staff Member
The Persian Place
06.2015 - 10.2017
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
Delivery Driver
Top Thai Restaurant
02.2013 - 04.2015
Sales Expert
Mister Step
09.2009 - 10.2012
- Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Collaborated with cross-functional teams to create comprehensive sales presentations for potential clients.
Education
Diploma of Community Services - Community Services
Tafe
Online Advance Diploma of Architecture - Architecture
Tafe
Newcastle, NSW01.2008
Skills
- Customer Engagement
- Staff Scheduling
- Food Preparation
- Sanitation Standards
- Pre-shift walk-through
- Reservation Management
- Order Management
- Guest Relations
- Food Safety
- POS system knowledge
- Staff Management
- Passion for customer satisfaction
- Food Service Background
- Purchasing
Certification
Barista
Food safety certificate
RSA
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Floor Staff Member
AWX Labour Hire
05.2019 - 12.2019
Restaurant General Manager
Limoo The House Of Persian Cuisine
10.2017 - 01.2024
Floor Staff Member
The Persian Place
06.2015 - 10.2017
Delivery Driver
Top Thai Restaurant
02.2013 - 04.2015
Sales Expert
Mister Step
09.2009 - 10.2012
Diploma of Community Services - Community Services
Tafe
Advance Diploma of Architecture - Architecture
Tafe
Barista
Food safety certificate
RSA
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