Sadaqat Hussain
Merrylands, ,New South Wales, Australia
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics. Very Friendly Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
Work History
Retail Assistant
EzyMart
Sydney , New South Wales
01.2021 - 07.2023
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Kept up-to-date knowledge of all products available in the store.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
Talent Acquisition Specialist
Smart Solution Technology
ISLAMABAD, PAKISTAN CAPITAL TERRITORY
07.2020 - 12.2021
- Researched and identified potential candidates for open positions.
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Posted job openings on various job boards, social media sites, and other resources.
- Conducted initial phone screens of potential candidates.
- Assisted in the development of recruiting strategies to attract qualified applicants.
- Coordinated interviews between hiring managers and prospective employees.
- Negotiated employment offers with selected candidates.
- Maintained applicant tracking system records and updated candidate information as needed.
- Prepared offer letters for successful candidates.
- Provided guidance to new hires throughout onboarding process.
- Advised management on legal compliance issues related to recruitment practices.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Created reports that tracked key recruiting metrics such as time-to-fill rates and cost per hire.
Education
Master of Science - Information Technology
King's Own Institute
Sydney, NSW, Australia 06.2023
Bachelor of Science: SOFTWARE ENGINEERING -
IQRA UNIVERSITY
Islamabad, Capital Territory, Pakistan 07.2019
Matriculation -
Kohsar Public High School
Parachinar, KPK, Pakistan 06.2013
Skills
- Information Protection
- Software Installation
- Technical Support
- Data Recovery
- Application Support
- User Support
- Hardware Upgrades
- Technical Troubleshooting
- End User Support
- Security Updates
- Typing (Upto 50 wpm)
Languages
English
Hindi
Urdu
Technical Skills
- C
- C++
- Java
- MS Office Suits
- Word Processing
- Operating Systems
- Troubleshooting
Timeline
Retail Assistant
EzyMart
01.2021 - 07.2023
Talent Acquisition Specialist
Smart Solution Technology
07.2020 - 12.2021
Master of Science - Information Technology
King's Own Institute
Bachelor of Science: SOFTWARE ENGINEERING -
IQRA UNIVERSITY
Matriculation -
Kohsar Public High School