SADBH GRIFFIN
Melbourne,VIC
Summary
Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Dedicated individual with a combined 6 years of experience in the retail and hospitality sector. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising.
Overview
6
6
years of professional experience
Work History
Sales Representative / Customer Service
ANUKO Fashion
05.2023 - 07.2023
- Used customer insights to develop innovative sales strategies to increase sales.
- Collaborated with team members to provided customer feedback and recommend operational changes to meet emerging trends.
- Responsible for all customer service tickets on Zendesk regarding returns, exchanges, deliveries, stock levels and general queries.
- Used Shopify, Uphance and Zendesk technology on a daily basis.
- Uploaded product imagery onto Shopify, adding descriptions and alt text to enhance SEO.
- Maintained brand image and voice on all social media platforms.
- Scheduled social media content for Instagram and Facebook.
Waitress
Sandrock Cafe
04.2023 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Visual Merchandiser / Retail Assistant
Primark
10.2019 - 02.2023
- Within a year I was promoted to a Visual Merchandising position, working with a team of 4 individuals, managing aesthetically pleasing displays to showcase company products and increase sales
- My responsibilities included creating interior displays to promote products in alignment with corporate sales objectives
- Enhancing overall store appearance by applying careful consideration to product and display locations
- Working with store managers to implement new displays, promotions and store layout changes
- Developing innovative approaches to store layout to optimize customer flow and optimize sales potential
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Intern
Pamella Scott
04.2022 - 04.2022
- In my final year of college, I secured an internship at Pamella Scott, one of Ireland's leading family-owned fashion brands
- I worked alongside the buying, eCommerce and customer service teams
- My roles and responsibilities included providing administrative support and pitched in to help special projects whenever needed.
- Collecting and resizing stock photos for the website, as well as entering the SKU, colour codes, material composition, and washing instructions for that particular item.
- Stock allocation to Pamella Scott stores around Ireland based on past sales reports.
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
Waitress/ Front of House
The West End Bar & Restaurant
10.2017 - 01.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Fashion Buying & Merchandising
Portobello Institute
Dublin, Ireland 05.2022
Digital Marketing
Kerry College of Further Education
Kerry, Ireland 12.2019
Skills
- Exceptional communication & Interpersonal skills
- Sales, KPIs and goal driven
- Team player
- Excellent time management
- Artistic & creative
- Knowledge in Microsoft Office, Canva, Shopify and Uphance
Timeline
Sales Representative / Customer Service
ANUKO Fashion
05.2023 - 07.2023
Waitress
Sandrock Cafe
04.2023 - 04.2023
Intern
Pamella Scott
04.2022 - 04.2022
Visual Merchandiser / Retail Assistant
Primark
10.2019 - 02.2023
Waitress/ Front of House
The West End Bar & Restaurant
10.2017 - 01.2020
Fashion Buying & Merchandising
Portobello Institute
Digital Marketing
Kerry College of Further Education
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