Sadhana Manandhar
Sydney,NSW
Summary
Dynamic customer service professional with experience at Coles Supermarket, excelling in cash handling and active listening. Recognized for enhancing customer satisfaction through a welcoming atmosphere and effective problem resolution. Proven reliability and composure in high-pressure situations, consistently promoting positive shopping experiences and team collaboration.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Coles Supermarket
08.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
Front of House Employee
Oporto
07.2022 - 09.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Bachelor of Science - Community Service
Stotts COllege
Sydney, NSW02-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- POS system operation
- Refund handling
- Active listening
- Team collaboration
- Cleaning and sanitizing
- Till counting
Languages
English
Timeline
Customer Service Cashier
Coles Supermarket
08.2022 - Current
Front of House Employee
Oporto
07.2022 - 09.2023
Bachelor of Science - Community Service
Stotts COllege
Similar Profiles
Daisy AhmedDaisy Ahmed
Team Member - Part-time at Coles SupermarketTeam Member - Part-time at Coles Supermarket
Mason WellsMason Wells
Duty Manager at Coles SupermarketDuty Manager at Coles Supermarket
Ciara BennettCiara Bennett
Trolley Collection at Coles SupermarketTrolley Collection at Coles Supermarket