Dedicated and adaptable customer service professional with strong communication, problem-solving, and teamwork skills. Fluent in English, Hindi, and Bangla, with experience in social media marketing and writing. Currently pursuing a Bachelor of Commerce, with hands-on experience in fast-paced environments and a focus on customer satisfaction.
Work History
Restaurant Team Member, Prep Cook And Customer Service
Burgers On Broadway
Mortdale, Australia
08.2024 - Current
Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
Processed payments accurately and efficiently using POS system.
Greeted customers and provided menus.
Prepared food items, such as salads, sandwiches, and desserts, as needed.
Answered phone calls promptly and handled inquiries from customers courteously.
Communicated effectively with kitchen staff regarding customer orders and special requests.
Delivered food to tables in a timely manner.
Communicated clearly with kitchen staff regarding order specifics.
Ensured all dishes were prepared according to restaurant standards.
Provided quality customer service with a friendly attitude.
Bussed, cleared, and reset tables as needed throughout shift.
Operated dishwasher following safety guidelines for cleaning dishes properly.
Customer Service Representative
Ezy Mart
Wentworth Point, Australia
07.2024 - 09.2024
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Utilized various software and tools to streamline processes and optimize performance.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Processed payments using cash registers or POS systems accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Education
Bachelor Of Commerce -
Macquarie University
North Ryde, NSW
05.2027
Skills
Customer needs assessment
Photography
Cash handling
Problem-Solving
Strong interpersonal and communication
Time Management skills
Adaptability
Writing, editing, and proofreading
Customer service-focused
Interpersonal Skills
Teamwork
Customer Service
Critical thinking
Guest experiences
Customer interaction
Cleaning and sanitizing
Food Preparation
Menu Memorization
Recordkeeping
Extracurricular Activities
AHZ Student Award (2021) Durnibar Social Service Award (2022) Jaago Foundation Member (2022) Student Communication Award (2023) Club Leadership Award for DICC (2020) Finance and Monetary leader of Ignite Foundation (2020)
References
Available upon request.
Availability
Monday: After 1:30 pm
Tuesday: After 1:30 pm
Wednesday: 9:30 am onwards
Thursday: After 1:30 pm
Friday: 9:30 am onwards
Saturday: Anytime
Sunday: Anytime
Notes: Can make changes upon request.
Languages
Hindi
Professional
English
Professional
Accomplishments
• AHZ Student Award (2021).
• Durnibar Social Service Award (2022).
• Jaago Foundation Member of (2022).
• Student Communication Award (2023).
• Club Leadership Award for DICC (2020).
• Finance and Monetary leader of Ignite Foundation (2020).
References
References available upon request.
Timeline
Restaurant Team Member, Prep Cook And Customer Service