SADIA AFRIN
Sorell,Australia
Summary
With a friendly and adaptable approach to customer interaction, eager to learn and excel in a customer service environment. Able to demonstrate customer care principles and bring strong communication and problem-solving abilities to the table. Additionally, possess a strong understanding of market dynamics and competitive analysis, enabling the provision of valuable insights as a customer advisor. Ready to utilize and further develop these skills to deliver exceptional service and support to customers.
Overview
5
5
years of professional experience
Work History
Research Assistant
University of Chittagong
03.2022 - 05.2023
- Interpreted and analyzed research data to draw conclusions on outcomes
- Prepared fact sheets, tables, and graphs to summarize research results
- Conducted content analysis and personal interviews with fellow students in controlled settings and obtained useful, valid results
- Prepared research paper and thesis presentation
Contributor
Go Global
07.2021 - 01.2022
- Collaborated with other team members for new ideas and strategies
- Improved internal communications by creating accessible channels for sharing information among staff members
- Collected and edited news contents
Volunteer
University of Chittagong
04.2018 - 01.2019
- Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution
- Facilitated communication between event staff and volunteers, fostering teamwork and collaboration throughout the event planning process
- Supported fellow volunteers when needed by sharing responsibilities or taking over tasks when necessary for successful completion of the event's goals
Education
Master of Social Sciences - Communication and Journalism
University of Chittagong
05.2023
Bachelor of Social Sciences - Communication and Journalism
University of Chittagong
06.2022
Skills
- Teamwork and Collaboration
- Excellent Written and Verbal Communication
- Relationship Building and Customer Engagement
- Customer Satisfaction monitoring
- Problem-Solving
- Proficiency in Microsoft Office Suit
- Documentation skills
- Company policy adherence
- Customer feedback collection
Languages
Bengali
English
Hindi
Timeline
Research Assistant
University of Chittagong
03.2022 - 05.2023
Contributor
Go Global
07.2021 - 01.2022
Volunteer
University of Chittagong
04.2018 - 01.2019
Master of Social Sciences - Communication and Journalism
University of Chittagong
Bachelor of Social Sciences - Communication and Journalism
University of Chittagong
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