Highly organised, dedicated, and customer-focused professional with experience in customer service, housekeeping, and hospitality management. Seeking to leverage strong communication, organizational, and leadership skills to enhance guest satisfaction, maintain high standards of cleanliness, and ready to contribute to dynamic environments and tackle challenges with enthusiasm and creativity.
Hi, I’m
Sadia Afrin
Rockdale,NSW
Summary
Overview
4
years of professional experience
Work History
The Westin Hotel
Assistant Chef Trainee
05.2024 - 01.2025
Job overview
- Assisted head chef in cooking dishes according to ingredients.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
Jashore University Of Science And Technology
Research Assistant
03.2023 - 04.2024
Job overview
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Pan Pacific Sonargaon Hotel
Waitress Trainee
09.2022 - 02.2023
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Radisson Blu Water Garden Hotel
Room Attendant(part-time)
11.2021 - 08.2022
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Shawpno
Customer Care Executive
09.2020 - 10.2021
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
Central Queensland UniversitySydney, NSW
Master of Science from Public Health
03-2025
University Overview
Jashore University of Science & TechnologycJashore, Khulna, Bangladesh
Master of Science from Microbiology
01-2019
University Overview
Jashore University of Science & TechnologyJashore, Khulna, Bangladesh
Bachelor of Science from Microbiology
09-2017
University Overview
Skills
- Excellent communication skills
- Highly organized
- Proficient in digital literacy
- Effective teamwork
- Adaptable and resilient
- Skilled in data analysis & time management
Languages
English
Bengali
Timeline
Assistant Chef Trainee
The Westin Hotel
05.2024 - 01.2025
Research Assistant
Jashore University Of Science And Technology
03.2023 - 04.2024
Waitress Trainee
Pan Pacific Sonargaon Hotel
09.2022 - 02.2023
Room Attendant(part-time)
Radisson Blu Water Garden Hotel
11.2021 - 08.2022
Customer Care Executive
Shawpno
09.2020 - 10.2021
Central Queensland University
Master of Science from Public Health
Jashore University of Science & Technologyc
Master of Science from Microbiology
Jashore University of Science & Technology
Bachelor of Science from Microbiology
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