SADIA Akter
Summary
Motivated and compassionate Bachelor of Community Services student with strong communication, interpersonal, and problem-solving skills. Passionate about supporting individuals and communities while promoting inclusion, wellbeing, and positive outcomes. Experienced in working with diverse people through customer service and team environments, with the ability to build strong relationships and maintain professionalism. Eager to apply academic knowledge and practical skills in a rewarding role while continuing to develop within the community services sector.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Entry Level Care Assistant
Aged Care Nursing Home in Dhaka Bangladesh
Dhaka, Bangladesh
06.2024 - 02.2025
- Assisted residents with daily living activities and personal hygiene needs.
- Maintained a safe and clean environment for residents and staff.
- Supported nursing staff in administering medications as directed.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Reported changes in patient condition to nursing staff immediately.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
- Provided emotional support to family members during difficult times.
- Developed relationships with residents and patients through meaningful conversation.
Cleaning Assistant
Voco Goldcoast
SURFERS PARADISE, QLD
05.2025 - 03.2026
- Maintained cleanliness in guest rooms and public areas daily.
- Assisted with laundry and linen management for hotel operations.
- Utilized cleaning equipment and supplies according to safety protocols.
- Collaborated with team members to address guest requests promptly.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Adhered to quality standards set by Voco Goldcoast in service delivery.
Customer Service Representative
Mini Market
SURFERS PARADISE, Qld
10.2025 - 01.2026
- Assisted customers with product inquiries and provided accurate information.
- Processed transactions quickly and efficiently at the checkout counter.
- Maintained store cleanliness and organized merchandise displays regularly.
- Collaborated with team members to enhance overall customer experience.
- Provided product recommendations based on customer needs and preferences.
- Educated customers about store promotions and loyalty programs effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cleaner Supervisor
Mondrian Goldcoast
Burleigh Heads, Qld
04.2026 - Current
- Supervised cleaning staff to ensure high cleanliness standards across the property.
- Trained new team members on cleaning procedures and safety protocols.
- Scheduled daily cleaning tasks to maintain efficient workflow in guest areas.
- Communicated with management about staff performance and operational needs.
- Coordinated inventory management for cleaning supplies and equipment usage.
- Inspected completed work to verify adherence to quality standards and client expectations.
- Implemented best practices for waste disposal and recycling initiatives within the facility.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
Education
College Degree - Science
Nawab Habibullah School And College
Dhaka, Bangladesh 02.2021 - 10.2023
Banani Bidya Niketan
Dhaka, BANGLADESH Diploma - Family And Community Services
Vigil International Collage Pty Ltd
Brisbane, QLD 12.2025 -
Skills
- Empathy
- Hygiene
- Adaptability
- Communication
- Computer skills
- Teamwork
- Food Preparation
- Relationship building
- Emotional Intelligence
- Caregiving
- Safety awareness
- Physical stamina
Reference
- Quary - Manager of Mondrian
- +61 433 827 240
- Mohammad Alhajj Ali - VTC INVESTMENT PTY LTD
- +61 499 913 904
Timeline
Cleaner Supervisor
Mondrian Goldcoast
04.2026 - Current
Diploma - Family And Community Services
Vigil International Collage Pty Ltd
12.2025 -
Customer Service Representative
Mini Market
10.2025 - 01.2026
Cleaning Assistant
Voco Goldcoast
05.2025 - 03.2026
Entry Level Care Assistant
Aged Care Nursing Home in Dhaka Bangladesh
06.2024 - 02.2025
College Degree - Science
Nawab Habibullah School And College
02.2021 - 10.2023
Banani Bidya Niketan