Sadia Awan
Perth,WA
Summary
Driven and personable, with strong aptitude for building rapport and delivering exceptional customer service. Possesses solid understanding of sales techniques and effective communication strategies, coupled with proficiency in using CRM software. Committed to achieving significant results by leveraging persuasive skills and customer-centric approach. Hardworking employee enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sales and Service Representative
IAG
09.2023 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Assistant
KiK Textile and Non-Food GmbH
07.2022 - 10.2023
- High level of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Recommend and display items that match customers needs
- Enthusiastically engaged with customer to develop a rapport and increase likelihood of sales
- Customer service focus
- Keep up to date with product information
- Actively involvement in receiving new shipment
- Unpack and display the new shipment
- Technical skills for operating point of sales system and stock checking systems
- Operated POS system with 100% accuracy
- Managed various retail duties, including restocking, cashier work, and customer service
- Closed the store, following the detailed security guidelines and ensuring the cash was safely delivered to the bank
Coordinator
Gigaset Communications GmbH
05.2019 - 10.2019
- Communicating via email/call with internal and external stakeholders
- Prioritizing logistics
- Backfield positions in warehouse (this included building the phones)
- Using radio systems to communicate with truck drivers
- Instructing the drivers, where to go and collect/drop off shipments
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Intern Logistics
Kuehne+Nagel
12.2018 - 12.2018
- Packaging products
- Information technology to prioritize workload
- I communicated with internal stakeholders
- Hazard reporting
- Collected, arranged, and input information into database system.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Intern Sales Assistant
ONLY (Clothing Brand)
11.2015 - 12.2015
- Interacting with Customers
- Worked to remain punctual, reliable, and flexible
- Remained positive and hopeful even in stressful situations
- Designing new styles and making new/modern fashion outfits
- Working in stressful environment
- Great approach to customers, helping and guiding new coming customers
Education
Certificate II - General Education
North Metropolitan TAFE
Leederville, WA06-2023
Certificate III - English As Additional Language
North Metropolitan TAFE
Perth, WA05-2023
9th Grade - Matric
Akademie Klausenhof
Rhede, Germany06-2017
Skills
- Product and service knowledge
- Customer Service
- Customer Relationship Building
- Sales consultation
- Complex Problem-Solving
- Objection handling
- Product and Service Sales
- Sales strategy development
- Customer Needs Assessment
- Performance Improvement
Rookie Award
This award is to recognise a colleague that has less then 1-year tenure with IAG. This person demonstrated courage along with a willingness to learn and help others and drive the IAG culture of HEART "Ready for anything"
Languages
German
Native or Bilingual
English
Professional Working
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales and Service Representative
IAG
09.2023 - Current
Sales Assistant
KiK Textile and Non-Food GmbH
07.2022 - 10.2023
Coordinator
Gigaset Communications GmbH
05.2019 - 10.2019
Intern Logistics
Kuehne+Nagel
12.2018 - 12.2018
Intern Sales Assistant
ONLY (Clothing Brand)
11.2015 - 12.2015
Certificate II - General Education
North Metropolitan TAFE
Certificate III - English As Additional Language
North Metropolitan TAFE
9th Grade - Matric
Akademie Klausenhof
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