Sadia Hoque
North Kellyville,NSW
Summary
Self-motivated professional with outstanding oral and written communication skills. Experience performing quality assurance testing and consultative services for customers. Well-organized and detail-oriented Compliance Officer with key experience in risk environments. Knowledgeable about AML/CTF policies and procedures for dynamic requirements. Focused on maintaining consistence, quality and compliance in all areas.
Overview
15
15
years of professional experience
Work History
Quality Assurance Analyst - Risk & Compliance
Commonwealth Bank of Australia
07.2021 - Current
- Assist management with business unit risks assessments
- Assist with compliance reviews and regulatory monitoring
- Report to internal and external stakeholders Preventing and detecting AML/CTF regulatory requirements
- Reviewing and testing controls to identify weakness and areas for improvement and then implementing changes to address those weakness and improve effectiveness
- Provide data driven initiatives from quality reporting and insights to deliver a reduction in attributed to repeated or systemic breakpoints that result in adverse customer outcomes
- Reconciliation of various reports.
Transaction Monitoring Analyst
Commonwealth Bank of Australia
01.2015 - 07.2021
- Performing transaction monitoring and analysis to identify money laundering and terrorism financial activity
- Performing analysis and review of alerted accounts that result to a conclusion
- Actioning triggered alerts due to various AUSTRAC typologies red flags
- Suspicious matter repotting to AUSTRAC within particular timeframe
- Conduct enhances due diligence on escalated actions.
AML/CTF Analyst
Commonwealth Bank of Australia
07.2014 - 01.2015
- Query different systems to assess the requirement for additional Know Your Customer (KYC) information to assist in the investigation and analysis of AML/CTF and Sanction events
- Assess customers considered to be High Risk and/or have politically exposure (PEP), by conducting Enhanced Customer Due Diligence (ECDD), and recommend mitigative actions if required to ensure adherence to the business’ risk appetite
- Provide the required assessment and investigation of AML/CTF and Sanctions events in accordance with agreed policies and procedures
- Conduct investigation and analysis of CBA customers that must be screened and are screened against all Sanctions Lists as proscribed by the Group Sanctions Policy
- Conducted Enhanced Customer due diligence (ECDD) to comply with HRC, PEP, CS investigations of the Bank customer in high risk
- Perform investigation and analysis by using various application - World Check, Pegasus, Commsee, ASIC, Conduct screening of CBA customer base to identify sanction issues
- Proficient user of various applications including World Check, Pegasus, Commsee, etc
- Collect the required information to conduct Know your customer (KYC) process to assist in the investigation and analysis of AML and sanction operation team
- Communicated to management ways to improve investigation procedures
- Prepare reports, statements, affidavits and other documents in accordance with legislative and/or regulatory obligations
- Maintain an understanding of the AML/CTF/Sanctions environment and keep abreast of emerging issues
- Provide administrative support to the wider AML/CTF/Sanctions Operations Teams as required.
Customer Service Assistant
Commonwealth Bank of Australia
Lidcombe, NSW
07.2011 - 11.2012
- Provide essential banking and financial services by producing high volume of daily operations reports, track significant cash transaction reports (SCTR-Suspicious Report)
- Under Anti-Money Laundering (AML) and Counter–Terrorism Financing Act (CTF), Receiving and Checking Threshold Transaction Report (TTR) for Australian Transaction Reports and Analysis Centre (AUSTRAC)
- Reconciliation of various reports
- Answered incoming customer enquiries and effectively and professionally managing all enquiries and providing accurate and timely information
- Developing and maintaining a strong technical understanding of core and specialized products
- Working collaboratively with other departments to ensure all enquiries are followed up efficiently
- Follow up, monitoring of facilities and constant communication with branch
- Security documentation and maintenance of proper record as per bank’s policy
- Reconstructing of Passbook Accounts, Retrieving details of Multi WB entries by agencies, processing enquiries from bank staffed agencies, Consolidated Without Book (WB) entries, Opening files for Direct Entry Recalls, Checking client details, transaction details, preparing letters for customer, mailing letters
- Compliance Statement printing, direct marketing database updating.
Client Service Assistant
Saint Vincent De Paul Society
Lewisham
11.2010 - 02.2011
- Interaction with clients and customers, register maintenance of donation (Credit card, Check, Money Order)
- Customer service, process donation through banking software, transfer donation to system, reconciliation of records
- Data entry, filing, Emailing, Scanning, Saving documents, coordinating paper work for various purpose, establish, maintain and update files, databases, records and other documents, maintaining confidentiality in all aspects.
Bank Teller
Hong Kong Shanghai Banking Corporation
, Overseas
06.2009 - 09.2009
- Received Cash and Checks for deposit, verified amounts and examined checks for endorsement, Selling and Promote new banking products and services to customers
- Meet the Branch targets, maintain a good relationship with customers and attend to daily customer demands
- Monitor ATM card delivery system, Keep records of customer interactions and transactions, Keep records of delivering ATM cards on a daily basis, Hold/ Cancel ATM cards, Continual awareness of compliance requirements, Keep records of the transaction from different Banks abroad
- Respond promptly to customer inquiries, Call customers who face problems regarding withdrawal of money from ATM booths, Refer customers to appropriate specialist departments
- Assist the executive manager and team in each rotation (ATM Card delivery & Institutional Banking Department), Pass on customer feedback to the supervisor.
Education
Bachelor of Business Administration - Human Resource Management & Marketing
East West University
01.2009
Higher School Certificate (Science) -
BAF Shaheen College
01.2004
Skills
- Extensive knowledge on Compliance and Assessment
- 10 years of experience of financial crime in Banking and Financial services
- Good investigative and analysis skills
- Self-reliant but also able to work in groups
- Strong attention to detail
- Quick learner with ability to multi-task and committed to meeting deadlines
References
References available upon request.
Timeline
Quality Assurance Analyst - Risk & Compliance
Commonwealth Bank of Australia
07.2021 - Current
Transaction Monitoring Analyst
Commonwealth Bank of Australia
01.2015 - 07.2021
AML/CTF Analyst
Commonwealth Bank of Australia
07.2014 - 01.2015
Customer Service Assistant
Commonwealth Bank of Australia
07.2011 - 11.2012
Client Service Assistant
Saint Vincent De Paul Society
11.2010 - 02.2011
Bank Teller
Hong Kong Shanghai Banking Corporation
06.2009 - 09.2009
Bachelor of Business Administration - Human Resource Management & Marketing
East West University
Higher School Certificate (Science) -
BAF Shaheen College
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