Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sadia Mannan

Maylands,WA

Summary

Dedicated and customer-oriented IT professional with 4 month of experience in providing exceptional technical support and troubleshooting to end-users. Seeking an IT Help Desk Support role to leverage my strong communication skills, technical expertise, and problem-solving abilities to assist users in resolving technical issues and ensure seamless operations within the organization.


Overview

3
3
years of professional experience

Work History

Sales Assistant

David Jones
11.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

IT Field Support Technician

Chevron
01.2023 - 03.2023
  • Provide front-line technical support to employees and clients via phone, email, and remote assistance tools.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
  • Troubleshoot network connectivity problems, including LAN and Wi-Fi connectivity.
  • Install, configure, and maintain software applications and operating systems on user devices.
  • Educate end-users on IT best practices, including security measures and data backup procedures.
  • Document all support activities and maintain an organized database of support tickets.
  • Collaborate with the IT team to escalate and resolve complex technical issues promptly.

Education

Bachelor of Information Technology - Business Analysis

Charles Sturt University
Sydney, NSW
07.2023

Skills

  • Technical Troubleshooting
  • Help Desk Support
  • Hardware and Software Installation
  • Network Connectivity
  • Customer Service
  • Documentation
  • Problem Solving
  • Team Collaboration

Additional Information

References:

Available upon request.

Languages

Bengali
Native or Bilingual
English
Professional Working

Timeline

IT Field Support Technician

Chevron
01.2023 - 03.2023

Sales Assistant

David Jones
11.2020 - Current

Bachelor of Information Technology - Business Analysis

Charles Sturt University

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Sadia Mannan