Summary
Overview
Work History
Education
Skills
Timeline
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SADIA Muhammad Ali

Lidcombe,NSW

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Grocery Store through expert handling of customer concerns and maintaining a welcoming environment. Skilled in cash handling and problem-solving, I excel in high-pressure situations, ensuring efficient operations. My commitment to reliability and active listening has significantly contributed to positive customer relations and operational success.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Grocery Store
03.2023 - 05.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Picker Packer

Loftus Pies
05.2023 - 03.2024
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.

Receptionist

Himalaya Restaurant
02.2023 - 12.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and restaurent reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.

Education

Master of Science - Advanced Studies

UNIVERSITY of Technology Sydney
Sydney, NSW
12.2025

Bachelor of Science - Botany

UNIVERSITY of Sargodha, Pakistan
Pakistan
08.2019

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Problem-Solving
  • Cleaning and sanitizing
  • Team Collaboration
  • Active Listening
  • Creative Thinking
  • Customer Relations
  • Microsoft Office
  • Product Scanning
  • Call Response and Transfer

Timeline

Picker Packer

Loftus Pies
05.2023 - 03.2024

Customer Service Cashier

Grocery Store
03.2023 - 05.2024

Receptionist

Himalaya Restaurant
02.2023 - 12.2023

Master of Science - Advanced Studies

UNIVERSITY of Technology Sydney

Bachelor of Science - Botany

UNIVERSITY of Sargodha, Pakistan

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SADIA Muhammad Ali