Sadia Shomi
Sydney,NSW
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Shift
07.2023 - Current
- Provided comprehensive support to the sales team in all aspects of the sales process, from lead generation to post-sale activities.
- Responded to sales inquiries and requests for information promptly and professionally.
- Prepared and processed sales documentation, ensuring accuracy and compliance with regulatory requirements.
- Liaised with internal departments such as finance, operations, and legal to facilitate the sales process.
- Assisted in the development and implementation of sales support strategies to enhance efficiency and effectiveness.
- Maintained up-to-date knowledge of products, services, and industry trends to effectively support sales initiatives.
- Participated in sales meetings and provided input to help identify opportunities for improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Act as a liaison between clients, vendors, and internal stakeholders to address inquiries, resolve discrepancies, and maintain strong relationships.
- Develop and maintain detailed records of transactions, ensuring accuracy and compliance with regulatory requirements.
- Participate in training programs and workshops to stay updated on industry best practices and emerging trends in asset finance
Customer Service Specialist
Medfin Finance
09.2022 - 06.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Advisor
St George Bank
07.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Addressed complex issues by scheduling repair appointments.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
BBA - Accounting Information System
United International Univerity
11.2018
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask and prioritize tasks effectively
- Proven track record of meeting and exceeding targets
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced environment
- Customer-focused approach with a commitment to delivering exceptional service
Languages
Hindi
Full Professional
Urdu
Full Professional
Bengali
Full Professional
Certification
- Tier 1 RG146 - Kaplan Business School
- Certificate IV- Mortgage and Finance broking
Timeline
Account Manager
Shift
07.2023 - Current
Customer Service Specialist
Medfin Finance
09.2022 - 06.2023
Customer Service Advisor
St George Bank
07.2021 - 08.2022
BBA - Accounting Information System
United International Univerity
- Tier 1 RG146 - Kaplan Business School
- Certificate IV- Mortgage and Finance broking
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