JAVA
SADIA TASNIM
Sandy Bay,TAS
Summary
Talented Software Engineer equipped with technical abilities and a decisive nature necessary for successful job development. Expert in gathering requirements, designing systems, and optimizing code. Focused and adaptable professional skilled at flexing to various positions to meet company and customer needs. Currently I have more than 3 years of combined experience in web development, quality assurance, IT support and admin work.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Customer Solutions Specialist
Insignia Financial Ltd
Sandy Bay, TAS
04.2023 - Current
- Understand what matters to clients and deliver accordingly by pulling customer demand
- The job involves managing both phone calls and the ticketing system to ensure timely service delivery
- Capture and record meaningful, accurate data (failure, hindrance, waste, measures, deliver what matters, etc
- Where relevant) understand it, and use it to improve the work
- Responsibilities also include helping members register for IOOF Super and Pension services, Expand Essential and Expand extra Super, Pension and Investment self-service portal
- Troubleshooting issues related to their online accounts, such as login problems, password resets, username recoveries, unlocking/locking access, and guiding members over the phone as they navigate their online portals
- Working with the Genesys Cloud system including scheduling, queue management and monitoring, inbound and outbound calls, and call transfers
- Managing tasks and organizing data using SharePoint
- By utilizing Esendex tools, we can effectively communicate with our members, ensuring that they receive the information they need in a timely and efficient manner
- Employing Citrix Virtual solution for day-to-day tasks
- Utilizing Microsoft 365, MS Team, VPN and remote technologies
- Using Advanced Excel Macro and Templating
- Performing Various administration tasks ranging from processing payments, opening new accounts, assisting with investments, transferring money, and insurance claims to dealing with financial advisors
- Using Power BI for automation
- Using JIRA service management
- Be personable in conversations and engage in a 'Live Work Play' conversation with our clients
- Identify what matters to the client beyond the presenting transaction and work accordingly
- Follow the work till it's done and seek expertise when there is a gap in knowledge to continuously improve and learn
- Continuously update and improve methods by identifying value steps
- Make decisions based on knowledge and data that reflect our purpose and only solve a problem if it exists
- Work in a team to share knowledge and improve your knowledge
- Give and receive feedback both individually and in a team setting to improve proficiencies
- Guide team members by helping them unlearn conventional methods, reinforce our purpose, and share knowledge to assist in their growth
- Log adviser, clients, and/or other contactee's demands correctly after checking their demand types and checking authority over certain requests
- Create a proper demand work item to process the request of the demandee
- Following steps to process the requirements after checking the product rules, rules of the trustees of the organization as well as all the other Australian legalities
- Providing confirmation of process completion to the contactee.
Customer Service Representative
Woolworths Group
Sandy Bay, TAS
01.2022 - Current
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Service Representative
Woolworths Group
Coogee, NSW
01.2020 - 12.2021
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Software Engineer (QA)
Millennium Information Solution Ltd
Dhaka
03.2018 - 06.2019
- Troubleshoot software changes before and after releases to correct problems and enhance performance
- Tested and corrected problems with code and implementation to improve usability and better serve customers
- Prepared and presented technical data to management, customers, and project teams
- Automated, maintained, and optimized systems and software infrastructure for clients
- Evaluated system capabilities to resolve programs on program intent and output requirements
- Went beyond prepared scripts to fully investigate products, think laterally, and identify surprising bugs
- Tracked bugs, monitored resolutions, and worked with developers on complex issues
- Designed test plans, scripts, and procedures to maximize team efficiency and catch all software flaws
- Participated in project development through the entire Software Development Lifecycle (SDLC).
Web Developer Intern
Nexkraft Limited
Dhaka
06.2017 - 02.2018
- Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3
- Designed and implemented web components across new and existing designs
- Worked on eCommerce maintenance and management for client websites
- Participated in project development through the entire Software Development Lifecycle (SDLC)
- Collaborated with UI/UX teams to test and integrate new design features and capabilities
- Updated web pages and navigation tools to meet the client's current needs and improve usability
- Redesigned sections of websites to create a user-friendly, visually appealing experience
- Continuously studied and improved abilities with a wide range.
Education
Master of Information Technology - Cyber Security and Internetworking
Macquarie University
August 2022
Top UP IT Training on Java, Android. -
1, 2022
Bachelor of Science - Computer Science And Engineering
BRAC University
January 2017
Bachelor's degree -
Summer 2014
Bachelor's degree -
Summer 2013
Skills
- MS Office: MS Word, MS Excel, MS PowerPoint
- Software Development
- Application Programming, Code Debugging
- Java, HTML5, CSS3
- PHP
- Yi framework, Selenium, NetBeans
- SQL, MySQL
- Workbench, Android Studio Webdriver, JMeter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Python
Timeline
Customer Solutions Specialist
Insignia Financial Ltd
04.2023 - Current
Customer Service Representative
Woolworths Group
01.2022 - Current
Customer Service Representative
Woolworths Group
01.2020 - 12.2021
Assistant Software Engineer (QA)
Millennium Information Solution Ltd
03.2018 - 06.2019
Web Developer Intern
Nexkraft Limited
06.2017 - 02.2018
Master of Information Technology - Cyber Security and Internetworking
Macquarie University
Top UP IT Training on Java, Android. -
Bachelor of Science - Computer Science And Engineering
BRAC University
Bachelor's degree -
Bachelor's degree -
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