Sadie Hartnett
Randwick
Summary
Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognised for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.
Overview
5
5
years of professional experience
Work History
Office Administrator
Medics Network
09.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Floor Staff Member
Clodeli
03.2025 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Supervisor
Atlas Bar
02.2023 - 01.2025
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Arts - Clinical Child Psychology
Manchester Metropolitan University
Manchester07.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Computer skills
- Active listening
- Verbal communication
Timeline
Floor Staff Member
Clodeli
03.2025 - Current
Supervisor
Atlas Bar
02.2023 - 01.2025
Office Administrator
Medics Network
09.2020 - 02.2023
Bachelor of Arts - Clinical Child Psychology
Manchester Metropolitan University
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