Sadie Hodge
Morphett Vale,SA
Summary
Talented Manager with expert team leadership, planning and organisational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Store Manager
Jeremy's Cards And Gifts
12.2009 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store displays.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organised special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentoring and training new team members
- Maintained open lines of communication with business owner, sharing relevant information about store performance and requesting support when needed.
- Implemented OHS procedures
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Responsible for work rosters and payroll
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Prepare billing invoices
Store Manager
Tarocash
04.2006 - 01.2008
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Achieving daily KPI's and store budgets
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Responsible for staff rosters and payroll submissions
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Responsible for store banking
Education
Wirreanda High School
Morphett Vale, SA11.2000
Skills
- Importing and Exporting DDO and Excel files
- POS Systems
- Report Generation
- Team Development
- Supply Ordering and Buying
- Employee Training
- Store Merchandising
- Quality Customer Service
- Staff Management
- Recruiting and Hiring
- Employee Termination
- Multitasking and Organization
- Delegation Skills
Additional Information
Referees
Maria McNamara
Store Owner
Jeremy's Cards and Gifts
Marion Shopping Centre
0408844884
Grant Fox
Agent ( Business Specialist)
0419816325
Timeline
Store Manager
Jeremy's Cards And Gifts
12.2009 - Current
Store Manager
Tarocash
04.2006 - 01.2008
Wirreanda High School
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