Summary
Overview
Work History
Education
Skills
References
Certification
Hobbies
Timeline
Generic

Sadie Mackay

HUGHESDALE,VIC

Summary

Reliable, enthusiastic and bubbly University student with experience in high-performing and dynamic workplace environments. Skilled and committed to provide exceptional customer service and meet targets set by the company, through adopting friendly attitude, diligence, exhibiting flexible thinking on the go whilst also aligning to organisational process as required. Builds trustworthy relationships with both staff and customer to enhance the customer/store experience and identify customers underlying need to expand possible product exposure to the customer. Eager and seeking to leverage and build upon my expertise, enthusiasm and initiative in a retail environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Of House

Betty's Burgers
06.2022 - 04.2024
  • Follow all safety protocols required for each workstation
  • Use Point Of Sale systems to take orders
  • Train new employees on Front Of House Stations
  • Deliver a positive dining experience for all guests, through Meet and Greet, by taking orders, delivering food, checking in with guests and responding to their requests
  • Responsibly serve alcohol to guests
  • Increase sales by offering additional items to orders and promoting limited time offers and items
  • Assist in opening and closing the store, restock food, drinks and utensils, food preparation and restaurant floor maintenance
  • Employee of the month, May 2023, nominated for my "hard work, assistance and great attitude, a key team member during day shifts helping around."

Waitress

Lipt Wine Bar
09.2023 - 01.2024
  • Greet guests and provide an inviting and positive experience, take bookings, answer guests queries about products, particularly wine on the menu, use Point Of Sale systems to take food and drink orders, communicate with kitchen staff and run orders out to tables
  • Work behind the bar and responsibly serve alcohol to guests
  • Assist in closing the store, restocking drinks and alcohol, polishing utensils and floor maintenance
  • Frequently report and provide updates to the Manager and Supervisors on issues and guest satisfaction
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Retail Assistant

Spotlight
11.2021 - 04.2022
  • Meet and greet customers, assist them with product inquiries, locate items and stock across all departments.
  • Serve customers across the store, particularly the Dress Department, cutting fabrics to their requested measurements, encouraging the VIP membership and exclusive sales
  • Worked closely with the Dress Department, processing payments, cutting fabrics, identifying needs and offering suitable product recommendations.
  • Used POS system to process sales, apply discounts, returns, online orders, and gift card activations.
  • Used the Intercom system to make announcements to customers and staff across departments
  • Used the phones to contact stores across Melbourne in regards to stock and customer inquiries

Education

Bachelor of Media And Communications -

Swinburne University of Technology
Melbourne, VIC

High School Diploma -

Star of The Sea College
Gardenvale, VIC
10.2022

Skills

  • Strong Communication
  • Customer Service
  • Knowledge of Fashion and Design
  • Creative Thinking
  • Attention to Detail
  • Multitasking Competence
  • POS System Operation

References

Kahlil Fourie - Work Experience 

0416 845 410 

khifboy13@gmail.com.au


Dear potential employer,

My name is Kahlil Fourie. I have been a casual Front of House supervisor at Betty's Burgers Chadstone since 2022, in that time I have worked closely with Sadie and witnessed firsthand her dedication to providing wonderful customer service. She is hardworking, friendly and dependable, always willing to help when asked even if it's above her usual role requirements. On one such occasion she was asked to open the restaurant while all the Front of House leadership team was temporarily unavailable that morning, she did an exceptional job doing so, from the outside you would not be able to tell this was done by someone who had not done this previously. Sadie is highly skilled at her job and is able to multitask effectively the various tasks required in our restaurant. Whether it be taking guests orders and using our Point of Sale system, communicating with our kitchen and working at our dessert station, making ice creams and shakes, as well as managing the different sorts of cleaning and restocking that is required throughout the operating day, and when it's time to close the restaurant. Regardless of which position of the restaurant Sadie is stationed at, she is always greeting our guests with a smile, and if they need any assistance, she will do so patiently and will make sure their experience is as best as possible. She is a valued member of our team. She is always happily getting along with others and fostering a positive workplace; even consoling others for any reason should they need. Sadie is also a great team player, never one to complain about her work and she will always be the one to step up and take the lead with any task. I wholeheartedly recommend Sadie Mackay for this position; she is not just an exceptional worker but also a great and kind person who shows exemplary aptitude for customer service and would be a fantastic addition to your team. If you need any further information or wish to follow up on my recommendation, feel free to contact me at 0416845410 or khifboy13@gmail.com.au. I'd be more than happy to help. 

Warm regards,

Kahlil Fourie.


Mel Evans - Character Reference 

0417 100 490 


To Whom It May Concern,

 It is my great pleasure to write a character reference for Sadie Mackay. I am a long-term family friend and have known Sadie from birth age. As a teacher, I have observed Sadie's growth over the years with great pride in the way she respectfully interacts with others of all ages and her determination to achieve in her learning. Sadie has often responsibly cared for my young son with the upmost attention and maturity. She clearly understands and values the trust I place in her not only as a friend, but as an employer too. I have no doubt that Sadie would take on any role with the same maturity and responsibility she has shown my son and I. 

Sadie is a creative person with talents in design and would be able to appropriately utilise these skills and ideas in your workplace when needed such as: problem solving, social media/marketing and promotions. Her respectful and friendly manner would ensure that your staff and clients/customers have a positive experience each time. Sadie applies herself enthusiastically, diligently and with initiative to everything she does. She is patient, trustworthy, honest and reliable. Sadie would be a great asset to your business in every way. I have no hesitation in recommending her as a potential employee. You are welcome to contact me to discuss my letter and Sadie's attributes further. 

Yours sincerely, 

Mel Evans

Certification

Responsible Service of Alcohol Certificate (RSA)

Hobbies

  • Creating Art like paintings, drawings and photography
  • Fashion - Styling, developing fashion sketches and sewing
  • Pilates
  • Swimming
  • Dancing

Timeline

Waitress

Lipt Wine Bar
09.2023 - 01.2024

Front Of House

Betty's Burgers
06.2022 - 04.2024

Retail Assistant

Spotlight
11.2021 - 04.2022

Bachelor of Media And Communications -

Swinburne University of Technology

High School Diploma -

Star of The Sea College
Sadie Mackay